Eva Chen Email & Phone Number
Who is Eva Chen? Overview
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Eva Chen is listed as Project Assistant Manager at WPG Holdings 大聯大控股(股)公司, a company with 535 employees, based in Taipei, Taipei City, Taiwan, Province Of China. AeroLeads shows a matched LinkedIn profile for Eva Chen.
Eva Chen previously worked as Global Operations Specialist, Customer Service at Cooler Master and Brand Success Manager at Pinkoi. Eva Chen holds Bachelor'S Degree, Economics from Chinese Culture University.
Email format at WPG Holdings 大聯大控股(股)公司
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About Eva Chen
Extensive Experience in Operations Optimization and Branding Strategy- Set up and optimized various business operations, including call centers, SOPs, and KPI systems, driving continuous improvement and achieving operational efficiency across different functions and regions.- Demonstrated ability to take projects from 0 to 1, excelling in problem-solving and overcoming operational challenges to build efficient, scalable processes from the ground up.- Highly skilled in data-driven decision-making, cross-functional collaboration, and managing multiple teams across regions to deliver measurable results.- Exceeded sales targets by 10-20% and increased profit by 5% through effective strategy development, process optimization, and targeted sales initiatives.- 6+ years of experience in PC components, retail, e-commerce, and FMCG branding strategy, with a proven track record of successfully leading and optimizing business operations across multiple industries.
Eva Chen's current company
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Eva Chen work experience
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Global Operations Specialist, Customer Service
Current- Established a global call center network for a well-established company, achieving 10% cost savings while maintaining 90%+ service level and customer satisfaction across multiple regions.
- Developed and implemented Standard Operating Procedures (SOPs) and a KPI system, significantly improving operational efficiency and identifying further cost-saving opportunities.
- Managed and trained 4 regional outsourcing partners in Malaysia, Taiwan, China, and Mexico, optimizing processes through data analysis and maintaining consistent service quality across regions.
- Supervised daily call center operations using a ticketing system to ensure compliance with company policies and industry standards, while also handling customer complaints and feedback to ensure high satisfaction.
- Collaborated with internal business units (BUs) and regional teams to streamline communication, align goals, and enhance overall operational performance.
- Consistently monitored and analyzed call center performance, identifying areas for continuous improvement, resulting in increased efficiency and service quality across all regions.
Brand Success Manager
- Exceed brand sales targets by 5% - Created new product market - Cross-brand collaboration gift set
- Created exclusive food gifts line-related merchandise for cross-border sales
- Developed strategies to increase sales volume through product differentiation & commercialization
Senior Account Management Executive
- Top 3 (10%) Personal Sales & Retention performance & Exceed Dept. sales target 100%+ YoY
- 100%+ Sales growth for new exclusive cross-brand products launched at FamilyMart
- Negotiated better Contract terms (Retention & offline store Coverage) for multiple exclusive retail chains to increase Sales volume by 90%+, increased Market share by 30%+
- Increased Sales volume & items purchased by 10% with an additional 100% product listings
Account Management Executive
Sales Operations Executive
- Sourcing 3,000+ potential non-chain sales leads for the BD team to achieve GMV contribution of 30%+.
- 6000+ Inbound leads management and set up a sales pipeline and coverage strategies for the retail market.
Digital Content Executive
Colleagues at WPG Holdings 大聯大控股(股)公司
Other employees you can reach at wpgholdings.com. View company contacts for 535 employees →
Eric Lai
Colleague at Wpg Holdings 大聯大控股(股)公司Anaheim, California, United States, United States
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WS
Wpg South Asia
Colleague at Wpg Holdings 大聯大控股(股)公司Singapore, Singapore
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龚
龚芸芸
Colleague at Wpg Holdings 大聯大控股(股)公司Shanghai, China, China
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TW
Teerayuth Watanachaikul
Colleague at Wpg Holdings 大聯大控股(股)公司Bangkok, Bangkok City, Thailand, Thailand
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DH
David Hung
Colleague at Wpg Holdings 大聯大控股(股)公司Taiwan, Taiwan, Province Of China
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PJ
Peony Jaying
Colleague at Wpg Holdings 大聯大控股(股)公司Singapore, Singapore
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YK
Yuliani Kartika
Colleague at Wpg Holdings 大聯大控股(股)公司Indonesia, Indonesia
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RS
Ranran Su
Colleague at Wpg Holdings 大聯大控股(股)公司Shenzhen, Guangdong, China, China
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HR
Hsu Raymond
Colleague at Wpg Holdings 大聯大控股(股)公司Hong Kong SAR, Hong Kong
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JC
Jack Chen
Colleague at Wpg Holdings 大聯大控股(股)公司Shenzhen, Guangdong, China, China
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Eva Chen education
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Chinese Culture University
Frequently asked questions about Eva Chen
Quick answers generated from the profile data available on this page.
What company does Eva Chen work for?
Eva Chen works for WPG Holdings 大聯大控股(股)公司.
What is Eva Chen's role at WPG Holdings 大聯大控股(股)公司?
Eva Chen is listed as Project Assistant Manager at WPG Holdings 大聯大控股(股)公司.
Where is Eva Chen based?
Eva Chen is based in Taipei, Taipei City, Taiwan, Province Of China while working with WPG Holdings 大聯大控股(股)公司.
What companies has Eva Chen worked for?
Eva Chen has worked for Wpg Holdings 大聯大控股(股)公司, Cooler Master, Pinkoi, Foodpanda, and 雅虎.
Who are Eva Chen's colleagues at WPG Holdings 大聯大控股(股)公司?
Eva Chen's colleagues at WPG Holdings 大聯大控股(股)公司 include Eric Lai, Wpg South Asia, 龚芸芸, Teerayuth Watanachaikul, and David Hung.
How can I contact Eva Chen?
You can use AeroLeads to view verified contact signals for Eva Chen at WPG Holdings 大聯大控股(股)公司, including work email, phone, and LinkedIn data when available.
What schools did Eva Chen attend?
Eva Chen holds Bachelor'S Degree, Economics from Chinese Culture University.
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