Extensive Experience in Operations Optimization and Branding Strategy- Set up and optimized various business operations, including call centers, SOPs, and KPI systems, driving continuous improvement and achieving operational efficiency across different functions and regions.- Demonstrated ability to take projects from 0 to 1, excelling in problem-solving and overcoming operational challenges to build efficient, scalable processes from the ground up.- Highly skilled in data-driven decision-making, cross-functional collaboration, and managing multiple teams across regions to deliver measurable results.- Exceeded sales targets by 10-20% and increased profit by 5% through effective strategy development, process optimization, and targeted sales initiatives.- 6+ years of experience in PC components, retail, e-commerce, and FMCG branding strategy, with a proven track record of successfully leading and optimizing business operations across multiple industries.
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Project Assistant ManagerWpg Holdings 大聯大控股(股)公司
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Global Operations Specialist, Customer ServiceCooler Master Sep 2023 - Present台灣 臺北市• Established a global call center network for a well-established company, achieving 10% cost savings while maintaining 90%+ service level and customer satisfaction across multiple regions.• Developed and implemented Standard Operating Procedures (SOPs) and a KPI system, significantly improving operational efficiency and identifying further cost-saving opportunities.• Managed and trained 4 regional outsourcing partners in Malaysia, Taiwan, China, and Mexico, optimizing processes through data analysis and maintaining consistent service quality across regions.• Supervised daily call center operations using a ticketing system to ensure compliance with company policies and industry standards, while also handling customer complaints and feedback to ensure high satisfaction.• Collaborated with internal business units (BUs) and regional teams to streamline communication, align goals, and enhance overall operational performance.• Consistently monitored and analyzed call center performance, identifying areas for continuous improvement, resulting in increased efficiency and service quality across all regions. -
Brand Success ManagerPinkoi 2022 - 2023台灣 臺北市• Exceed brand sales targets by 5% - Created new product market - Cross-brand collaboration gift set • Created exclusive food gifts line-related merchandise for cross-border sales • Developed strategies to increase sales volume through product differentiation & commercialization -
Senior Account Management ExecutiveFoodpanda Jul 2021 - Dec 2021台灣 臺北市• Top 3 (10%) Personal Sales & Retention performance & Exceed Dept. sales target 100%+ YoY• 100%+ Sales growth for new exclusive cross-brand products launched at FamilyMart• Negotiated better Contract terms (Retention & offline store Coverage) for multiple exclusive retail chains to increase Sales volume by 90%+, increased Market share by 30%+• Increased Sales volume & items purchased by 10% with an additional 100% product listings -
Account Management ExecutiveFoodpanda Feb 2021 - Jun 2021台灣 臺北市
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Sales Operations ExecutiveFoodpanda May 2020 - Jan 2021台灣 臺北市• Sourcing 3,000+ potential non-chain sales leads for the BD team to achieve GMV contribution of 30%+.• 6000+ Inbound leads management and set up a sales pipeline and coverage strategies for the retail market.
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Digital Content ExecutiveFoodpanda Jan 2020 - Apr 2020台灣 臺北市
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Category Planner雅虎 2018 - 2019台灣 臺北市• Top 10 (10%) Personal performance & achieve category Sales target 80%
Eva Chen Education Details
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Chinese Culture UniversityEconomics
Frequently Asked Questions about Eva Chen
What company does Eva Chen work for?
Eva Chen works for Wpg Holdings 大聯大控股(股)公司
What is Eva Chen's role at the current company?
Eva Chen's current role is Project Assistant Manager.
What schools did Eva Chen attend?
Eva Chen attended Chinese Culture University.
Who are Eva Chen's colleagues?
Eva Chen's colleagues are Aladdin Zhang, Li Karen, Rian Setiawan, Yuliani Kartika, Amit Rana, Watson Wang, Andy Wu.
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