As a service planner at HQ, the primary duty is to manage Asia service provider's KPIs and establish high-quality service in Asian different markets.- Initiated countermeasures to grain the most advantaged maneuvers with varieties factors and developed fair marketing environment in servce- Developed possible opportunities for what making a great experience for users and partners- Cooperated with cross-functional internal/external counterparts (engineers, sales, marketing, supply chain)to create more efficient strategies and campaigns to boost revenue, like Garmin pay launched on 22 Nov- Provided prompt support and solutions to authorized distributors and other Asian branch offices to fulfill service needs, included warranty, service system and buffers- Evaluated service KPI, and make improvement recommendations to meet company goals

- Customized dedicated handling and shipping inquiries ( regulations, freight charges…) for Global Accounts in semiconductor and electronics industries- Coordinated with Sales team and increased growth of Year of Revenue - Optimized service performance and cooperated with multiple counterparts- Headed as the project lead to save company’s cost - Driven projects to streamline and improve shipping process to alleviate the pressure of recurring issues - Reported potential problems proactively and provided solutions via data analysis to customers

- Consulted with overseas schools to resolve students’ confusion and meet their requirements- Organized over 200 students to assist to enroll in their customized overseas courses- Improved students’ satisfaction to maintain customers’ relationships and enhance the repurchase rate