Eva C. Email & Phone Number

United States

Ohio, United States

Provides sales and service support for Member-based business. Provides superior service on a compliant basis for all inbound/outbound member activity that results from member calls, e-mail, and internet activity.• Provide accurate information for all products and services, as well as the status of all member accounts.• Open new membership and deposit accounts.• Assume primary ownership over all member issues by accurately documenting, researching, and resolving or escalating.• member issues associated with any product or service.• Cross-sell alternative or additional services where they best fit the member’s needs.• Provide basic financial services advice to members that promotes their financial well-being.

Ohio, United States

Represented thousands of banks and credit unions, creating, working, and investigating fraudulent and non-fraudulent claims from customers and clients.• Represented thousands of credit unions and banks across the United States and Canada, by initiating, investigating, and processing fraudulent and non-fraudulent claims for customers and clients. Utilized multiple systems, including Visa Network and MasterCard Network/MasterCard Connect, and OAM, (Online Account Maintenance).• Submitted fraud advice/SAFE reporting, Issuer’s Clearing House, and First Fraud to FICO for fraudulent transactions in the Visa and MasterCard Networks.• Determined, reviewed, and processed chargebacks, pre-arbitration, and arbitration, within Visa, MasterCard, and Reg-Z timeframes.• Operated and managed the Card Services inbox. Solved client inquiries, which included arbitration requests, interpreting reports, copy requests, FI loss notifications, locating misplaced funds and escalations.• Sent letters/emails and initiated phone calls to customers regarding their disputes and worked in the Visa and MasterCard Networks to work fraudulent and non-fraudulent claims.• Reviewed non-fraudulent customer documents for existing disputes to present to the Visa or MasterCard Networks.• Designed learning material and conducted training courses for Fiserv’s local and international teams, through Microsoft Teams.

Accepted inbound calls and made outbound calls regarding Bill Pay, allowing customers to log into banks accounts and easily pay all bills in one place.• Customer resolution and education on their Bill Pay account • Sent and cancelled checks• Retrieved and investigated fraudulent check copies• Client, customer and merchant conference calls• Honor’s Club Recipient