Evadne Hinds Email & Phone Number

Snellville, Ga, Us

Henry County, Georgia, United States

Assist staff with daily activities and balanced staffing needs to augment unit productivity.Resolve staff concerns, oversee resource management, allocation of responsibilities to optimize the workload.Acknowledge patient and family concerns with a timely resolution. Oversee delivery of high-quality, cost-effective care with a focus on patient safety, comfort, and dignity.Coordinate with clinical staff to keep patients updated and informed on care issues or procedure postponements and mitigate discharge delays that bottleneck throughput.Complete daily chart audit and assess clinical records accuracy, evaluate performance against goals to prevent hospital-acquired infectionsIdentified an area in need of improvement and recommended steps to improve staff retention. Skills enhanced by attending the preceptor training. Maintained adequate unit supplies to meet expected patient demands.

Georgia

Phone triage for the adult, pediatrics, OB/GYN, Behavioral Health and specialty area patients. Provide recommendations from the approved Kaiser Permanente On Call and Kaiser Permanente Georgia (KPOC/KPGA) guidelines. Schedule appointments based on assessment results and needs. Assisted the providers by entering for their approval, referrals, lab orders and medication refills. Also, act as a liaison between patients and providers when needed by communicating on the patients’ needs to the providers and the provider’s recommendations to the patients.Promoted from core team member to the labor Co-lead for the Unit Based Team for the Georgia Regional Advice Nurse team. Instrumental in the team's’ success in moving from a level 3 to a level 4 on the path to performance and actively working towards the highest level available, a level 5.Served as a resource for the staff as the Team Lead to assist with troubleshooting issues, provide resolution and guidance in completing the triage. Functioned in the role as a preceptor for new hires. Improved performance by adjusting staff workflow in the Forecasting and Scheduling system to ensure efficient scheduling of the staff off the phones, which helped to optimize the team's ability to meet the Total Service Factor (TSF) of 85% per day for the live calls and ensure the Customer Relationship Management (CRM) messages were answered in less than one hour. Monitored the staff adherence in the Impact 360 software and provide approval as needed for variations. Assisted as needed with the Georgia and Southern California Advice Integration project by providing requested data and functioning in the role as a super user for this and other technical changes (ie VoIP).

Provide care for the post operative patient, primarily GI patients and urology.

Hillandale

Provided care for critically ill patient and telemetry patients. Performed charge nurse duties and precepted new hires.

Provided care for the critically ill patient in the neuro ICU.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor'S Science, Health Informatics

Obtained the following Certifications: CIW Web Foundation Associate CompTIA Strata Fundamentals CompTIA Project + CompTIA Healthcare IT.

Associate Of Science (As), Registered Nursing/Registered Nurse