Eva Ekengren Email & Phone Number

Stockholm County, Sweden

Kista

Responsible to lead a group consisting of NOC group managers and specialists.Responsible to uphold good Incident and Change Management practice. Following up on process KPI:s and group performance. Responsible for department P&L.Experience of transforming operational organization into data-driven organization and to focus on customer experience and network.

Kista

Process Manager primary responsible for end-to-end Incident Management Process at Tele2, but for majority of the time also for the Problem Management Process. Works with: Process Establishment Process Implementation Process Performance Management Continuous Process Improvement Process Education Tooling requirement for ticketing and related.

Stockholm, Stockholm County, Sweden

Process Manager responsible for end-to-end Incident Management at Tele2. Worked with: Process Performance Management Continuous Process Improvement Process Education Tooling requirement for ticketing and related capabilities Audits Collaboration forums with other operators Project leader/RTE in implementation of new support agreement with a Large.

Stockholm, Stockholm County, Sweden

Operations Architect responsible for procedure development and improving on instructions for NOC. Also responsible for collecting, refining and drive required improvements in ticketing system and network/service analysis tools.

Stockholm, Sweden

Team leader responsible for running the operations at the dispatch function for Field Service and a coordination function for customer bookings. Responsible to drive procedure development and collaboration with Field Service.

Team Manager for half of the service-oriented NOC and the coordinating function Dispatch and Slingfel (14 FTE in total) at Com Hem. Worked along the team in daily operations and coordinating Major Incidents as well as responsible for handovers, routine development, staffing, scheduling.

Stockholm, Sweden

Responded to events from network equipment and systems, and escalations from Customer Operations within HFC, LAN, Core, IT services and IT infrastructure. Worked also in a rotation as a shift lead/escalation manager.

Worked in Global shared services administrating DNS zones and domains for Tele2 group aswell as B2B customers and ccompanies with fixed connections. Also administring the IP addresses for the SWIP LIR, assigning addresses to services and customers. Applying for additional IP addresses from RIR and administering IP plans. Developing routines regarding SSL.

Msc, Space Engineering (Part Time, Complementing Interrupted Studies)

Master Program In Globalization, Environment And Social Change

Bachelor, International Relations

Chinese

Chinese

Chinese

Space Engineering