Eva Gordon Levy Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

- Added Business to Business, Trade Programs, and Custom Space Sales to the scope of responsibilities.Led a cross-functional team to optimize the end-to-end Custom Space customer experience from lead through design, sale, manufacture, installation, organizing, and post-purchase experience, resulting in a 17% revenue increase.- Led improvements in company-wide metrics post-Covid through a customer-centric vs. operational focus, resulting in the following increases: o NPS 5 percentage points from 75 to 80o Greet scores 15 points from 60% to 75%o Assist scores 30 points from 50% to 80%o Average ticket 10%o Conversion 5 pointso Revenue 11% - Added $20M in incremental revenue by creating partnerships with the Professional Organizing community and re-inventing multi-family and interior designer Loyalty Programs.

Sponsor and guide a cross-departmental team to implement DE&I strategies and activities across the company, including ERGs, workshops, celebrations, and educational opportunities.

Dallas/Fort Worth Area

- Promoted to EVP, adding services including Delivery, Installation, In-Home Design and Sales, and In-Home Organizing to span of leadership.- Reduced store payroll from 12.1% to 8.2% over four years by supporting EBITDA growth through SG&A management. Actioned operational technology efficiencies, invested in revenue-producing roles, restructured store organization, implemented payroll planning and monitoring tools and created reporting on store and individual productivity.- Successfully opened 47 stores, doubled store fleet revenue, streamlined processes, and reduced new store launch costs. - Improved Installation and In-Home Organizing Margin 10 points by bringing services in-house.

- Created the first Regional Director, Recruiting and Training Market Manager, and Custom Space Market Manager roles while restructuring the store management and team organization to align with priorities and objectives and improve efficiencies.- Increased internal promotions from 40% to 75% by implementing inclusive recruiting plans, succession planning, employee development strategies, employment law training, and leadership skills training for the first time in the company’s history.- Integrated Leadership Competencies from job descriptions and interview guides through performance reviews and succession planning

Dallas, Texas, United States

- Created the first SOPs for operations, payroll planning, safety and compliance, and loss prevention.- Implemented operating technologies such as Theatro Communicators, Zipline Task and Communications app, Kronos/Dimensions scheduling and payroll planning, and Mobius, a store selling assistant, and mobile checkout device.- Partnered with Dolly to provide same-day/next-day order delivery and enhanced BOPIS experience and speed, increasing e-commerce NPS from 35 to 65.