Eva Murray Email & Phone Number

Oslo, Norway

Ensure successful delivery of Aize's digital twin software to Aker Solutions and other external customers.Own relationship with customers: Onboarding, user adoption, ensuring retention and satisfaction.Build and maintain excellent relationships on all relevant levels within the customer organization.Work closely with the 1st line support team to ensure timely response on customer tickets.Identify and develop upsell opportunities, and act on new business opportunities with existingcustomers. Act as the customers' voice and spokesperson; advocate customer needs and issues internally.Proactively keep customers informed of product releases and other important events.Collaborate closely with the development team and product owners for product issues, requests and defining requirements for future features.Proactively work to establish and improve internal work processes, tools and procedures.Collaborate internally with sales, development and broader cross functional groups to drive continuous improvement and provide a superior customer experience.

Oslo, Norway

Ensure successful delivery of ix3's digital twin software to Aker Solutions and other external customers.Own relationship with customers: Onboarding, user adoption, ensuring retention and satisfaction.Build and maintain excellent relationships on all relevant levels within the customer organization.Established Service Desk and processes around service management and work closely with the 1st line support team to ensure timely response on customer tickets.Identify and develop upsell opportunities, and act on new business opportunities with existingcustomers.Act as the customers' voice and spokesperson; advocate customer needs and issues internally.Provide input to, and support establishment of Service Level Agreements with customers.Proactively keep customers informed of product releases and other important events.Collaborate closely with the development team and product owners for product issues, requests and defining requirements for future features.Proactively work to establish and improve internal work processes, tools and procedures.Collaborate internally with sales, development and broader cross functional groups to drive continuous improvement and provide a superior customer experience.

Oslo

Responsible for proactively driving all post-sales activities for CA's largest customers in Norway:> Help customers maximize value of licensed software.> Understand the customer's overall use of CA solutions and business priorities. > Deliver a positive customer experience; and execute on programs to help drive adoption and ensure positive renewal outcomes. > Involved with account planning and work as an integral part of the account team. > Build and maintain strong working relationships with customers and with colleagues in sales, support, engineering, development, education and professional services> Proactively manage technical support issues according to the customer's business priorities to avoid business critical situations. > Act as an escalation point for the customer.> Be the Voice of the Customer across CA businesses to ensure the appropriate resources are engaged to address specific product obstacles. > Provide customers with reports on the status of Technical Support issues.> Hold regular status meetings with the customer to review open Support issues and address any disconnects impeding resolution.

Budgetary responsibility. Personnel management for the Customer Support department. Member of Inmarsat GW management team. Responsible for the contents in SLAs and make sure the customers receive good and relevant support according to the agreements at the same time as the department meets its economical targets. Responsible for Configuration Management of released SW for Inmarsat Gateways systems. Handle proposals for SLAs in cooperation with the Sales Departments and participate in tender boards.Administrate the 24/7 on duty service as well as the HW repair process.Operative problem solving in close relationship with the customer.

Customer Support deputy manager.Responsible for support activities within the Customer Support department which included receiving, registering and follow-up on support cases according to SLAs. Administrate the 24/7 on duty serviceDaily contact with international customers.Problem solving in close relationship with the customers.

Asker

Responsible for operative customer support during the period 1992-1995 and member of System Dept. management team. Daily contact with customers with service agreements. Participate in 24/7 on duty service

Asker

Prepare and execute test plans in connection with upgrades and new installations of Aero satellite earth stations. Responsible for test activities resulting in a successful Factory Acceptance Test, and then on site testing with a successful Site Acceptance Test as target.

Asker

Participate in test teams with a particular responsibility for testing the O&M systems, both new installations and upgrades. Tests performed both in plant and on site.

Asker

Responsible for the user interface on Tele-X/Norsat B which is based Nera developed HW and PL/M coding.

Engineer, Computer Science

Education record