Eva Hernando Email & Phone Number

Berlin, De

Berlin, Germany

Berlin

- Support the People Experience team to envision, design and deliver better services for the 13.000 SoftServe employees.- Help put employees at the heart of the experience by using Human-centred design methodologies.- Use and evangelize design thinking and service design to help the People Experience team make their efforts and discussions more effective and tangible.

Berlin Area, Germany

As a Service Design Lead at Fjord, I had the opportunity to work on a multitude of engagements, spanning from innovative design methodologies to concrete user experience design. I supported and drove the team in building quality outcomes from concept to delivery, providing design direction and inspiring them to build their best work. I was also not afraid to be hands-on, providing subject matter expertise when it comes to creating service innovation roadmaps, value propositions, business models, and digital strategies.

Berlin

• Identified and prioritised research opportunities based on need and impact, delivering impactful insights about people and behaviour.• Owned user modelling and research activities such as interviews, ethnographic studies, usability tests, and creation of personas, mindsets, and archetypes. • Created complex UX flows, leading specific workstreams in projects. Built prototypes and test protocols in order to refine our concepts. • Defined the future service visions for clients in Healthcare, Public services, Private banking, and Utilities. • Organised and facilitated creative workshops by designing agendas and tailoring specific exercises appropriate to topic at hand.

Berlin Area, Germany

- Identify design opportunities, create frameworks and turn them into usable interactions, prototypes, and iterate on them through research.- Design the adequate research for the project, conduct user research and distill it into actionable directions.- Collaborate with a great team of designers, business folks and our clients to find elegant and practical solutions to design challenges.

Turin Area, Italy

Involved in a wide variety of research and strategy projects in industries such as Healthcare, Life-sciences, Technology and Education. Prepared and conducted ethnographic research on the field and participated in interviews and focus groups, as well as in the research synthesis activities. Organised and facilitated participatory design workshops with clients and users, and turned research results into business opportunities and design concepts.

Delft Area, Netherlands

I participated in different projects from packaging to profesional equipment design. My work involved the generation of concepts, sketching and visualization of products and ideas, rendering, prototyping, building mockups, detailing and 3D modelling.I also collaborated with the team in idea generation sessions for the different projects.

Burgos Y Alrededores, España

As an industrial designer my main responsibility was to design and create 3D models of automotive components such as headliners, sunvisors, pillars or grabhandles for clients such as Jaguar, Audi, or PSA. I collaborated with the engineers in the team in order to come up with components that meet the functional and aesthetic requirements.I also managed the coordination of the design team in India and the central design office in Spain within my projects. Tools: CATIA V5Skills: 3D modelling, Product development, Project management.

Specialization, Futures Thinking

I pursued a specialization to enhance my futures thinking skills, employing the Foresight-Insight-Action framework from the Institute.

Postgraduate, Human Centred Innovation And Service Design

I earned a scholarship for this exclusive program, limited to just 16 participants yearly. Delved into a rigorous curriculum with daily.

Msc., Integrated Product Design

I graduated with a major in Product Design, placing a strong emphasis on Design Research. My coursework included in-depth studies.

Bachelor Of Science (Bsc), Product Development, Erasmus Exchange

During my bachelor studies I took part in a Erasmus program for 6 months in Belgium. I developed projects in collaboration with major.

Bachelor Of Science (Bsc), Industrial Design Engineering

Activities and Societies: Photography course at Colegio Mayor Sta.CruzStudied the disciplines of engineering, design and business, which.