Eva Jasna Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Liberec, Czechia

o Searching for grant opportunities for the clientso Providing support with communication between partnerso Translation work to create an English version of websites for the company and current projects

Solihull, England, United Kingdom

o Communicating with customers and partners via all contact channels whilst adhering to Operational policieso Managing customer’s accounts & organising and updating relevant data using various computer systemso Resolving problems at the first point of contact wherever possible or escalating appropriately to ensure a satisfactory outcome

Birmingham, United Kingdom

o Working independently or with the team to assure the best possible customer service and experience.o Maximizing company profits by promoting special offers, restocking and arranging merchandise to drive product sales.o Assisting and advising customers, answering courteously to inquiries in person, on the phone or via email. o Checking and updating the database with orders and delivery service, amending the spreadsheets, dispatching the orders.o Monitoring, confirming and amending reservations in the ReSy software

Birmingham, United Kingdom

o Monitored and updated an online system with leads on potential clients, redirected them to relevant branches, or contacted them to organise a viewing. o Managed booking of meeting rooms, made notes in a diary and Outlook calendars of all attendees, assured the meeting rooms are set up.o Amended the client database and programed new access cards in security software. o Provided clients with secretarial and admin support, handled post, checked stock levels, and managed biweekly order.o Served as a point of contact and liaisoned with the service providers to resolve any technical difficulties. o Maintained and fixed coffee machines.

Birmingham, United Kingdom

o Provided professional and accurate interpreting services for NHS, social services and law professionals.o Served 200+ clients showing emotional resilience and self-control when dealing with difficult speakers or sensitive topics. o Developed communication, organisation and time management skills. o Demonstrated good memory, concentration, sensitivity to cultural differences, interpersonal skills, listening and speaking abilities.

Birmingham, United Kingdom

o Led a team of 5 or more people through busy shifts, created a floorplan to assure maximum efficiency and workload distribution. o Communicated daily targets to the team by updating notice board and the company-wide goals and news in a monthly bulletin.o Provided outstanding customer service, dealt with complaints, updated social media and responded to reviews. o Demonstrated flexibility by switching my job roles and branches to support my team and also the company.o Trained employees in the company and regulatory compliance requirements to assure uniformed high standards. o Responsible for cash handling, banking, recording invoices, ordering stock, checking H&S standards, completing safety checks and mock audits.o Filed accident reports.o Accountable for opening and closing the store,

Birmingham, United Kingdom

o Kept the premises clean and tidy, ready for customers, tables set up.o Assured the storage area is organised and FIFO rule is followed.o Trained as a barista, operating and cleaning coffee machine and grinders.o Skilled baker, produced baked goods up to company high standards. o Followed Health&Safety as well as COSHH chemical handling guidelineso Trained in the kitchen, helped with food preparation in a timely manner

Birmingham, West Midlands, United Kingdom

o Worked under pressure in a super-fast environment while keeping attention to detail.o Ability to memorise an insane amount of recipes and multitask during their specific preparations.o Mentored new team members.o Set up the bar to a high standard and maintained it till the thorough the shift.o Kept the back of the house organised and compliant with the Health&Safety guidelines.o Managed the front of the house, showed guests to the table, made sure reservations are running smoothly.

District Liberec, Czech Republic

o Translated texts in combinations Czech-English and English-Czech.o Created and modified documents and spreadsheets using Microsoft Office.o Using a CAT tool - Wordfast.o Met deadlines and quality standards.

District Liberec, Czech Republic

o Coordinated mail flow, managed office inventory activities and received deliveries. o Receptionist duties; greeted visitors and offered refreshments.o Administrative support; answering phone calls, updating spreadsheets and preparing documentation financial spreadsheets and invoices. o Provided assistance to the executive staff.

Grand Central, Birmingham

o Served customers in a busy environment.o Prepared hot beverages and cocktails, served food, managed till.o Kept the workplace clean, stocked and organised while keeping up with the fast pace.

The Mailbox, Birmingham

o First hospitality training, learned coffees and cocktails preparation.o Opened and closed the bar area, worked independently or in the team.o Operated the till and served customers.o Kept the work area organised, stocked and clean.

District Liberec, Czech Republic

o Worked for several language schools at the same time utilizing my time management and organisational skills.o Provided professional classes in various companies and taught English Conversation.o Prepared clients for FCE Exam and planned intermediate level classes.

District Brno-City, Czech Republic

o Outsourced by companies arranging short term/seasonal work for students (SODAT)o Quickly learned new softwareo Handled cash, credit card and vouchers, accountable for correct balance in the register.o Helped with inventory and shelves stocking.

District Liberec, Czech Republic

o Helped with cross-border educational projects.o Created and modified documents using Microsoft Office.

Bachelor'S Degree, English Language And Literature, General

A Levels Equivalent, Accounting And Economics