Eva Santana Email & Phone Number

Communicates with internal/external customers about complex underwriting philosophies, policies, and marketing initiatives to service customer accounts.Analyze, clarify, and resolve basic policy and account related questions from agents and policy holders. Imparts critical thinking.Audit and evaluate calls and transactions for accuracy and efficiency in high call volume environment. Demonstrates ability to handle urgent and exigent matters with professionalism.Maintains risk selection integrity by analyzing data and processing complex service transactions.Assesses insurance policies ensuring adherence to state compliance laws and regulations, limiting liability to Farmers Insurance Group set forth by Legal Department.