Eva Kwock Email & Phone Number

Los Angeles, CA, US

Burbank, California, United States

Glendale, California, United States

• Sole UX researcher hired to create and manage the Research function within the Product department of an AI platform company working on SaaS products utilizing ML, Symbolic AI, and Generative AI (LLM) technologies.
• Conduct generative and evaluative research through defining questions, choosing method, moderating in-depth interviews, facilitating usability testing, synthesizing data, and presenting findings to guide zero-to-one.
• Work in an Agile environment leading end-to-end user research studies throughout the product development cycle by collaborating with cross-functional teams including Engineering, Data Science, Design, and Product.
• Partner with IT and Legal to vet vendors and to create standardized research forms, best practices, and processes to guide teams.

• Volunteer as a UX Researcher for Hack for LA's Design Systems team.
• Collaborated with Designers, Researchers, Writers, and Product Manager to conduct evaluative research on organization-wide design system tool kit impacting design standardization of 20+ projects.
• Prepared for contextual inquiry study by partnering with Researchers to conduct, review, and generate research questions for v1.0 of the “HfLA Figma Kit” in alignment with Designers’ concerns to ensure smooth.

Burbank, CA

• Hired as sole in-person researcher to lead newly created Burbank FunLab consumer insights location and manage in-house research lab.
• Partnered across various organizational levels and cross-functional teams including Design, Marketing, Engineering, and Project Management to execute research needs that provides guidance on the product development.
• Managed research from end-to-end including identifying research needs, designing research approach, recruiting, creating discussion guides, moderating sessions (with children and adults), analyzing data, writing.
• Conducted and assisted in various primary research projects via in-depth interviews, usability testing, playtesting, ethnography studies, field visits, editing surveys, and iterative research.
• Oversaw FunLab from budget management, utilizing recording equipment, and building its presence internally with stakeholders and externally through building local partnerships with child care facilities.
• Streamlined and created processes for effective virtual research sessions that increased participant responses and provided more robust findings.

Burbank, CA

• Promoted to partner with the Warner Bros. Home Entertainment business unit, with an upwards of 400 employees, by providing confidential HR support in processing employee lifecycle transactions.
• Key player in the successful company-wide rollout and integration of Workday serving as subject matter expert for both global and domestic Workday users.
• Partnered cross-functionally to manage reporting and organizational needs for HR business partners.
• Supported ~30-50 temporary employees; managed position tracking and business justifications.

Burbank, CA

• Chosen for a job rotation to gain exposure into the Organization Effectiveness team. Supported learning needs for ~6,000 employees, and practiced being an agile team member by “hitting the ground running” with minimal.
• Oversaw support staff program for ~200 employees; evaluated program needs, managed budget, and provided learning resources.
• Quickly learned specifics and helped implement vendor and tuition reimbursement processes.
• Managed the new employee orientation process; updated relevant information online via WordPress.
• Developed advantageous relationships with learning vendors for courses offerings and partnership opportunities.

Burbank, CA

• Supported recruiting efforts for several hundred candidates each year. Managed scheduling, reference checks, and candidate screening.
• Created and facilitated bi-monthly recruitment meetings to ensure consistency in processes, share best practices, and encourage open communication; recognized for increasing team collaboration.
• Served as key support to Executive Director, Recruitment; led training and onboarding of new hires.
• Partnered with leadership to streamline recruitment processes resulting in increased onboarding efficiency, and clear and consistent client deliverables.
• Updated the employee recruitment manual to ensure it served as a key resource and training tool.

Hollywood, CA

• Conducted focus group research to assist in gauging show appeal and curriculum understanding for the first season (Dec 2008 - May 2009) in Van Nuys, CA and second season (Jan 2010 – Aug 2010) in Hollywood, CA of the.
• Collaborated with colleagues to transcribe and manage field note data used in research findings reports.
• Recognized as a dependable team member; ensured research material was prepared and data collected was complete.

Glendale, CA

• Supported the Organizational Development team within the Disney Consumer Products division.
• Reviewed and analyzed business best practice literature; created presentation on key research findings used for employee engagement and work-life enrichment programs.
• Carried out ad hoc projects including culture survey data analysis and researching employee enrichment opportunities.

Los Angeles, CA

• Worked in the UCLA Anderson Entertainment and Media Management Institute as a liaison between students and the institute.
• Organized informational luncheons for Anderson students through interacting with the catering vendor, keeping track of invoices, and creating and sending out invitations.
• Assisted in proofreading and revising communications sent out on behalf of the institute.