Eva Lendic Edlund Email & Phone Number

Sweden

Norrsken AB är ett telekomföretag som sedan 2001 säljer data- och telekommunikation. Kunderna är operatörer, mobiloperatörer och tjänsteleverantörer samt offentlig förvaltning och företag med behov av hög kapacitet via fibernät. Norrsken verkar främst i mellan- och norra Sverige och har sitt säte i Bollnäs. Norrsken ägs av energibolag, stadsnät, regioner och kommuner i Dalarna, Gävleborg, Västernorrland och Västerbottens län.

Stockholm, Sverige

Oberoende Elhandlare synliggör, för departement och myndigheter, brister i regelverk och myndighetstillsyn och presenterar nya lösningar på elmarknaden. Föreningen deltar även aktivt i utredningar, referensgrupper, marknadsråd mm som drivs i regi av NordREG, Energimarknadsinspektionen, Näringsdepartementet, SvK m.fl. aktörer. Vi är även aktiva i EU frågor bl a via EER, ett Europas oberoende elhandlare, och uppvaktar kontinuerligt EU kommissionen och andra i Bryssel.

Umeå Energi är ett energibolag och en samhällsaktör som i nära samarbete med omvärlden utvecklar och levererar hållbara energi- och kommunikationslösningar. Vi vill utmana genom nytänkande och är drivande i Umeåregionens hållbara utveckling. Vår vision är en enklare vardag för våra kunder och en hållbar framtid för regionen.I min roll tycker jag att följande är mina viktigaste uppgifter:•Se till att vi har rätt personer i våra team•Underlätta för anställda att trivas och lyckas i sina roller •Säkerställa att vi uppnår försäljningsmålen, där 100 % av vår försäljning är baserad på förnyelsebar energi •Att som ledare fortsätta utveckla mig själv och mina teams kompetens och kunskaper •Förenkla vardagen för våra företagskunder, genom att hjälpa dem nå sina hållbarhetsmål

VD Elhandel och VD Förnybar El Syftet med mina VD-roller är att göra det enklare för våra kunder att ta hållbara och klimatsmarta beslut. Mina huvudsakliga arbetsuppgifter:• Göra det enkelt att välja förnyelsebar el från sol, vind och vatten genom ökad kundnärvaro och effektivisering av interna processer. Vi vann SM i telefoni och kundservice i klassen Miljö och Energi, 2017.• Göra vardagen enklare för våra kunder genom att utveckla produkter och tjänster och utveckla nya affärsmodeller, vi var t ex först i Sverige med att lansera hyrlösning av solceller, 2016, och laddboxar, 2017, för både privat-och företagskunder.• Dokumenterad optimering av våra kunders och Umeå Energis egen elproduktion genom vindkraftverk.

Sodertalje, Sweden

The assignment involves the sales and profit centers for the sales department which is divided into B2C, B2B and Alliances and Partners . Within the scope of the assignment includes working actively in the management and report to the CEO. In addition to employee responsibility includes responsibility for three Sales Managers and a Coordinator . Leadership is exercised through the management team. The focus is on the restructuring of the company sales , a so-called turnover , increased cost-efficient and profitable new sales and increased profitability of existing customers . In addition, development of a new sales strategy for private sale in order to ensure continued high-volume profitable private clients for new sales and increased the value of the existing customer base .Identification and negotiation with prospective partners and alliances are also part of the mission as well as to create value together with existing partners. Today, we have partnerships with , among others, Fotografiska, Öppen Skärgård and Coop.

Södertälje

The assignment of sales and profit responsibility for Retail Business. As part of the assignment I was working actively in the management reporting to the CEO. Staff responsibility for 50 employees in various roles such as sales and customer service managers, business developers, analysts, etc. Responsibility for collaborations with external partners such as Coop, LO, and Fastighetsbyrån. Responsibilities of Business and Product development. Focus on customer loss, known as churn and churnanalysis, and the development of loyalty programs.This work resulted in documented increase in new sales and profitability in the existing customer base, as well documented reduction of customer loss. In addition, further peak values ​​of SKI, Swedish Quality Index, satisfied customer.

Sodertalje, Sweden

The assignment of sales and profit responsibility for sales with a focus on new sales. Within the scope of the assignment includes working actively in the management and report to the CEO. The leadership was exercised by management. Responsibility for the construction and development of new sales platform, 2008-2010, including telemarketing and face to face sales. Responsible for enterprise web and the development of new webplattform in 2009. Responsible for collaboration with external partners, LO, etc. Responsible for development of new products and initiator of electricity contracts containing only clean electricity from wind and water. Continued growth with increased customer base, from 150,000 to 170,000 customers. Increased profitability through the right choice of product mix and sales channels as well as very low unit cost because of the thought out sales channel mix.

Sodertalje, Sweden

The assignment of sales and profit responsibility for business development, sales and customer service with a focus on finding new customers. As part of the assignment I was working actively in the management and reporting to the CEO. The leadership was exercised through team leaders. Staff responsibility for 30 employees as business development , corporate sales , team leader, sales and customer service staff as well as employees in marketing such as AD , copywriter, web designer and production manager . Responsible for development of new products , variable and fixed forms of contract , as well as services such as the sale of pellets, husassistans - a network of artisans for home owners , etc. . In my responsibilities also included the expansion of sales organizations for additional services .The result of my duties as responsible for customer service and receipt of customer perceived satisfaction yielded Swedish Quality Index , SKI, which in 2003 began measuring customer satisfaction in the utility business. The result was at the top, over 70 in the index in 2003, and continued to be at the top , and increasing each year. In my role as Marketing Manager for the period 2001-2002 I launched the marketing concept " Eljättarna " via television and advertising. The term " eljättar " was coined and the campaign resulted in a greatly increased flow of new customers, with about 20 000 new customers per year. In 2005 , I was responsible for the development of a new webplattform and developed e- sales.

Sodertalje, Sweden

Head of DepartmentTurnover of 60 million. I had the budget, sales and profit responsibility. I was part of the Management Team and reported to the head of the Department Store. The assignment of Staff of 25 employees, including five group leaders. My mission was to increase sales by focusing on profitable products. There, I managed by introducing product display based on product costing and by initiating a new concept in collaboration with KF large retailers company management. The new concept was then rolled out to other supermarkets. I also introduced new working practices, which by streamlining the ordering system, led to higher turnover and lower inventory costs, and minimized the risk of the "end of the shelf." It resulted in profitable sales as well as lower personnel costs.

Sweden

KF is a federation of 39 national consumer organizations with over 3 million members and is a retail group with groceries as its core business.KF trainee was a three-year management training for recent graduates with a talent for business and leadership. The training included practical leadership training at various units in Sweden as Vasteras, Stockholm, Svedala and Kalmar. In each assignment I gained more knowledge in retail and greater challenges in leadership. For a comprehensive understanding, I actively participated in all of the units overall management.The top manager was my leader and mentor. On the Cooperative Institute I immersed myself in cooperative entreprise.

Genusvetenskap A Och B

Studier i mångfald och inkludering

Digital Marknadsföringsstrategi, Marketing

Förhandlingsretorik

Studier i förhandlingsteknik

Ekonomie Kandidat, Marketing And Organization/Leadership

Naturvetenskaplig Linje