Eva Li Email & Phone Number

Vancouver, British Columbia, Canada

• Involved in Data Warehouse project as a consultant and team member to provide detailed database and internal/external reports explanations, data flow logic, and pipeline building information• implemented team workflow and continuously improved automation of standardized codes for similar tasks• Conducted research and provided advice to other informatics professionals regarding the selection, application and implementation of database management tools• Operated database management systems to analyze data and performed data mining analysis• Developed and implemented data administration policy, standards and models• Researched and documented data requirements, data collection and administration policy, data access rules and security• Developed policies and procedures for network and/or Internet database access and usage and for the backup and recovery of data• Conducted research and provided advice to other information systems professionals regarding the collection, availability, security and suitability of data• Wrote scripts related to stored procedures and jobs• Led and coordinated teams of data administrators in the development and implementation of data policies, standards and models

Vancouver, British Columbia, Canada

• Performed Data mining, manipulation,clean-up, and migration to support user requirements• Developed and institutionalized data reports to support multiple/cross functional team to make a data-centric decision• Imported, cleaned, transformed, validated and models data to improve data quality and ensure data corrections• Supported operational performance assessment• Analyzed business requirements for integrated reporting to meet customers satisfactions• Collected inputs and requests to deliver required outputs by developing and implementing extended SQL scripts and Excel• Updated, integrated, and improved reports for more functionality and reports performance• Reorganized, quickly responded and prioritized tasks to continually contribute to the improvement of operational timing• Improved SQL Stored Procedure and Jobs scripts for better database performance

Surrey

• Worked beyond the current Strata Inventory role to liaise between four Residential teams to develop a cooperative departmental website for virtualization of operational live tracking reports. The department became the most innovative unit in the year of 2019, (SPECIAL PROJECT: Lower Mainland Department Realignment project, 2019)• Collected, entered, updated and deactivated data to keep property inventory information and assessment value database most up to date • Designed, redesigned, developed, and tested Excel Macros for various daily operational spreadsheets to enhance data efficiency and accuracy• Improved data visualization by redesigning, filtering, and converting data tables to data diagrams for managers to oversee the big picture of multiple teams and projects in a one place with Excel VBA, SharePoint, Shell script and Microsoft Windows Scheduler• Experienced with SharePoint, SharePoint add-on Apps, and IBM® Cognos® Report Studio, Oracle database to develop team operational tools for enhancing accuracy, productivity, and efficiency• Created data analysis reports periodically for team leader to monitor workflows, to audit data quality, to measure work performance, to quickly respond for resources redistribution, and to make data-based decisions (SPECIAL PROJECT: Process Analysis Report of Inspection Project, 2014)• Recommended and deployed data-driven solutions to enhance customer service standards by improving working templates, training materials, and business processes (2 had been fully adopted, 1 had been partially adopted) to continuously improve productivity • Collaborated with Head Office IT team to implement user acceptance testing (UAT) tests and report system performance reports for Data Exchange project in 2015

Vancouver, Bc Canada

• Distributed, redistributed, collected, audited, posted English Proficiency Assessments to meet business and markers (application users) needs by monitoring grading activities to ensure and adjust marking capacity to fit amount of test takers• Compiled information, imported and exported data sets, produced and drafted data reports for departmental quarterly work report via MS Office (Word, Excel, PowerPoint), SQL statements and R scripts• Operated, managed, maintained, and supported operational online systems; and worked during weekends and holidays to provide consistent assignments distribution and collection on time for international tests• Acted as the first technical supportive contact of Scoring and Rating systems to resolve more than 170 markers inquiries via emails, phone calls and in person meetings • Liaised with internal and external teams to design and develop new customer focused, user friendly systems to support business improvement and growth• Developed and maintained department website to facilitate database access for the internal research team• Suggested, automated and implemented a new faster and more accurate Papery Assessments Scanning Application and improved scanning process for multiple departments• Monitored, audited, verified, and analyzed application performance, troubleshoot performance issues and reported systems glitches to IT team via JIRA• Recommended updates and streamlined processes to integrate and improve system applications efficiency and accuracy continuously

Vancouver & Burnaby, Bc

• Created data analysis reports periodically for team leader to monitor workflows, to audit data quality, to measure work performance, to quickly respond for resources redistribution, and to make data-based decisions (SPECIAL PROJECT: Process Analysis Report of Inspection Project, 2014)• Recommended and deployed solutions to enhance customer service standards by improving working templates, training materials, and business processes (2 had been fully adopted, 1 had been partially adopted) to continuously improve productivity • Collaborated with Header Office IT team to implement quality assurance tests and report system performance results for Data Exchange user acceptance testing (UAT) project in 2015

Burnaby

• Continuously improved services to enhance customer satisfaction• Followed up calls/emails from existing clients to solicit additional business• Focused on better service and received 95% high praise from parents by giving daily child update and requesting monthly feedback• Developed and implemented all business planning, operations manual and procedures• Adjusted business scope by instituting breakfast and lunch options in target client profit(English and Mandarin speaking)• Designed a set of posters, banners, business email account, online advertising and notepads and achieved marketing purpose within half year• Established and maintained documentation such as agendas, operating records, agreements, and bookkeeping, financing accounts for daily routine, annual review and certification

Beijing City, China

• Collected and analyzed data of existing SDLC and reported to the higher management for process optimization• Translated business process needs into detailed technology requirements for product development• Re-evaluated software development resources and removed unnecessary processes to reduce workload by 20% • Suggested three priority level to solve complex problems with system, support and requests• Designed over 50 procedural templates that promoted interdepartmental cooperation and optimized workflows• Worked with stakeholders to present and deliver procedures based on standards• Gathered and analyzed customer requirements, defined database structure and implemented business logic with UML diagrams• Presented solutions with PowerBuilder by process mapping, use cases and gap analysis results

Beijing City, China

• Designed, structured, maintained and continually improved configuration management database• Developed SCM guidance to the company and trained users• Managed up to date software configuration management(SCM) database for multiple projects and various usage• Instrumentally increased the organisations process capabilities from Capability Maturity Model Integration (CMMI) level II to level III• Implemented optimized workflows, training guidelines, safety and security guidelines and operational manuals• Estimated and specified quality requirements for standard and customized software components and features for customers• Enhanced interdepartmental communications processes, which eventually increased productivity and efficiency • Maintained and optimized knowledge and resources management database• Identified and justified projects for process models improvement

Beijing City, China

• Created standards and workflow procedures and manuals to ensure that the company had the required documents to undertake large scale projects• Supported a major project (Nokia phone) by ensuring that the client sent required documents and the company followed standards according to Nokia’s requirements• Specified and standardized SDLC process according to project size, category and project timelines• Proposed, designed, and performed flowchart of sea process in project teams • Identified and justified projects for process models improvement

Beijing City, China

• Changed and managed configuration management databases• Released the final version of project documents and codes to project manager• Designed UI testing cases based on project requirements and national standards• Resolved and debugged software flaws as necessary • Effectively used test management tool to maintain and execute test scripts • Assisted with planning and scheduling tasks as needed • Identified and improved product quality following QA testing and customer feedback• Defined test objectives and wrote and executed test cases and tested scenarios to ensure meeting design specifications and ISO9000 quality requirements• Updated and modified existing test procedures as necessary • Performed testing and root cause analysis tasks according to organization's quality process• Decided on acceptability of products based upon quality requirements • Documented and identified defects in appropriate defect tracking systems in a way that is easily understood by developers• Summarized and reported results of testing to management and stakeholders

Certificate, Applied Database Administration And Design

Applied Database Administration and Design covers the specification, development and design of Database Management Systems, and provides.

Bachelor Of Business Administration (Bba), Business Administration And Management, General, 80

Full-time load in evening study with computer courses as electives

Bachelor Of Science (B.Sc.), Computer Telecommunications

Activities and Societies: ISO9000, CMMI, ITIL, ISO20000

Postgraduate Diploma In Applied Psychology (Dgp), Human Resources Management, B+

Post-Diploma, Business Management, 80 With Distinction

Management Certificate, Operations Management In Quality Management Option

Activities and Societies: ASQ