Evalyne Mbithi, Fmva® Email & Phone Number

Nairobi County, Kenya

Cultivating strong relationships with partners to facilitate smooth payment processes and enhance collaboration.Conducting thorough data analysis to deliver actionable insights, driving operational success and supporting strategic decision-making.Overseeing new partner onboarding, conducting extensive testing and collaborating with engineering teams to ensure prompt resolution of any technical issues.Creating and maintaining dashboards to help teams monitor live payments, providing real-time insights for effective decision-making.Identifying and implementing process improvement opportunities, developing strategies that enhance efficiency and effectiveness across payment operations.Collaborating with cross-functional teams to ensure the seamless execution of payment transactions and address any operational challenges proactively.

Nairobi, Kenya

Assessed business requirements for the Equitel product, making data-driven recommendations to enhance processes.Championed projects by mapping processes and documenting requirements, facilitating stakeholder reviews, and securing project approvals.Coordinated with teams to ensure timely implementation of projects and effective communication on progress.Monitored systems for data accuracy, addressing errors promptly with strong attention to detail.

Kibwezi

Conducted thorough KYC and document verification to ensure accurate account openings and mobile banking onboarding.Enhanced product uptake through effective cross-selling and customer service.