Eve Ortega Email & Phone Number

Parañaque, NCR, PH

Manila

• Perform different administrative tasks, this includes email and calendar management, responding to clients’ emails, setting up meetings, updating records in the CRM, processing reports, and any ad hoc tasks needed.
• Process invoices, data, and transactions on Quickbooks for billing and tax purposes. Organized files and records of clients’ documents in different cloud systems. Expanded my services to offering General Transcription.
• Help my client/s develop automation for processes we do on a day-to-day basis to improve productivity. Also had the opportunity to train other virtual assistants as part of their onboarding.

• Managed different maintenance issues on a day-to-day basis. This involves urgent work orders while also considering the tenant’s safety. Actively contacts contractors and coordinates with tenants to accomplish projects.
• Responsible for processing & validating invoices from vendors, contractors, and utility companies.
• Had training in real estate essentials for investors. Have experience as an Appointment Setter, including cold calling, gauging the motivation of potential sellers, and endorsing hot leads to clients. Proficient in.
• Work on ad hoc projects or urgent tasks needed by my client. Created processes and consistently provided feedback that would help the business to flourish and get more sales and properties.

Philippines

• Resolved concerns of users with hardware and software technical issues through chat, phone calls & email. Assisted users with global outage issues and addressed them timely due to their financial impact on the business.
• Helped the team overcome and hit the monthly targets by working on tickets diligently.
• Cross-trained in handling two different accounts (Fluor Corporation & AK Steel Holding Corporation) that use different tools, systems, Knowledge Bases, and accesses. Managed call volumes by accepting 2 different types.

Philippines

• Promoted to different lines of the business year by year, from non-voice back-office support to voice customer specialist to insurance support specialist (tier 2) that handles VIP clients.
• Successfully helped the team launch a pioneer line of business and eventually gained the contract for the business on our site which resulted in more job opportunities.
• Trained new hires on the processes and procedures we built from pioneering the line of business.