En charge de la gestion administrative des ventes et du service commercial, je m'occupe de la saisie des commandes et de leur bon déroulement en lien et en étroite collaboration avec les services logistiques.

Employment history:Sept 2013 – Sept 2014Sales administrative assistant at Sigmax Europe in Annecy (15 employees with 600 sport shop customers)• Taking orders via Sage ERP, billings, resolving with customer inquiries, coordination and administrative assistance with sales team, update of the website and support to the marketing team.

Dec 2010 – July 2012Travel coordinator and Logistic assistant at Henry Dunant Centre for Humanitarian Dialogue in Geneva (70 employees)• In charge of travel arrangements for designated areas, handling visa request, in charge of events, conferences and seminars, comparing the costs, updating the travel policy and general database and liaising with the travel agencies for flight offers.• Reserving railways, cars, flight tickets in liaison with Raptim travel agency• Supporting the project manager and the team with administrative and logistic duties for Oslo Forum 2012 (100 participants).• Handling visa requests• Administration duties , application letters, diary management, typing of correspondence• Organising and coordinating events • Billing and invoices with finance department

- Working for Headquarter I was responsible for managing activities related to Travel for all business unit.- Manages effectively travel arrangements for employees and visitorsHandle visas request- Assesses needs and consistently recommends corporate travel routings that are most time and/or cost effective- Advises employees and visitors in any demands- Ensure permanent presence at reception desk within working hours- Handle incoming calls and administrative duties for Management and collaborators(Distribute and organise mails, keep agenda and data bases up-to-date, various demand)- Organize and coordinate offsite management meetings- Register and submit expenses

Nov 2006 – Jan 2008Helpdesk Operator and Corporate receptionist at Thompson Reuters in London Canary wharf (3000 employees)• Receiving and recording incidents and services requests, presented through a variety of mediums (face to face, phone, web, email) for a wide range of Reuter’s customers.• Ensuring that unresolvable incidents at first-line were escalated to the appropriate second –line teams /third party suppliers for further investigation.• Logging calls appropriately to agreed service levels• Meeting and greeting clients/operating switchboard• Issuing security passes and monitoring all contractors /visitors• Booking meeting rooms and dining rooms using fact system• Liaising with hospitality for catering requirements using Oracle system• Liaising with security for any trouble or demands in Reuters buildi