Kai Musialczyk Email & Phone Number

Dublin, County Dublin, Ireland

Work for a major FinTech ClientAnswered phone and assisted customers with issuesProvided excellent supportProvided Level 2 support across all departments

Dublin, Ireland

The Quality Assurance tester is responsible for testing, identifying, recording and proposing fixes to potential bugs in video game programs relating to language issues as well as user interface and compliance issues.Duties included: Identifying, isolating, and documenting bugs clearly and concisely in a database as well as the running test suites, verifying fixes and ensuring that bug fixes had been implemented correctly. Additional duties included ensuring that the correct terminology was used and isolating grammar and language errors, in the Polish language interfaces.

Dublin

Duties included the day-to-day running of shifts, allocation of daily job roles and tasks to staff, as well as training and tutoring new employees using the company's standard. Additional responsibilities included the handling of office tasks and overseeing communication with management and other stores, as well as introducing customer satisfaction initiatives.

Dublin

In my role as barista, I helped increase number of positive feedback from customer surveys by 12-15% by acting in a positive, professional manner to provide high quality customer service.

Wroclaw, Lower Silesian District, Poland

After my promotion to team leader, my responsibilities were extended to dealing with customer concerns/problems and more specialised requests (e.g.: preparing tours for disabled clients, schools or custom city tours). My main goal was to motivate the team to be result focused as well as promoting the company and its services (such as through flyer campaigns)Further Duties included:• Facilitating communication between customers and service providers• Motivating and leading the team to be more results-focused• Motivating the team to provide the best possible customer service

Wroclaw, Lower Silesian District, Poland

After being promoted to manager assistant, I worked to support our customers by managing offers for closed events such as banquets and solving problem solutions, the managing and answering e-mails, as well as invoice management and bookkeeping. The role provided me with essential experience and insight into internet marketing, social media marketing (company’s website, Facebook Site, SEO etc.) as well as the more traditional marketing channels. Duties included: • Bookkeeping and invoice management• Problem-solving between customers and employees• Preparations of offers and menus for caterings• Management and maintenance of the company website

Honors Bachelor, Psychology, Second Class Honours, Grade 1

Dean's Academic Excellence Award Research on Attitudes Towards Having Children in View of Climate Change. Winner of All Ireland Psychology.

Associate’S Degree, Project Management, Distinction In Qqi Project Management

QQI Level 6 in Project Management (Distinction) CAPM Certification (December 2015)

French Language And Literature

Master'S Degree, Psychotherapy And Counselling

Activities and Societies: Member of NAPCP