Evan Annis, Mba Email & Phone Number

Irvine, CA, US

Round Rock, Texas, US

• Analyzed Business cases and developed financial models to launch go-to-market programs. As well, as lead the telemetry software teams development and managed the telemetry uses in AI/ML models.
• Enacted a customer portal that combined the customer services of four different million-dollar programs into one customer facing access point streamlining customer interactions.
• Eliminated roadblocks and reduced errors by 30% through the establishment of new governance for integration testing of telemetry software with partner apps and teams.
• Revolutionized data collection methods by delivering an Agile-based standalone telemetry service that uploads data directly to Dell cloud instead of local storage. Allowing for future use cases of the telemetry.
• Pioneered a unified data repository, empowering the AI/ML enablement team to effectively analyze cause and correlations of commodity issues.
• Led the development of the statement of work and request for proposals to outsource the creation of a cutting-edge customer interaction tool.

Round Rock, Texas, US

• Directed operational management and financial analysis for 700+ employees across six sectors.
• Restructured global cost centers efficiently for enhanced management and accurate payment tracking, resulting in a significant 20% reduction in personnel costs.
• Conceptualized a cost analysis-based strategic plan to fill open positions in cost-effective locations, ensuring customer experience is upheld while reducing expenses. As a result, Customer experience stayed within the.
• Pioneered the transition to a Power BI dashboard, accelerating decision-making process by four times compared to the traditional monthly method.
• Organized global Business Cadence including Singapore, China, and the Americas through presentation creation, review handling, and priority setting.

Round Rock, Texas, US

• Integrates the voice of the customer to successfully build buy-in on the crowdsource program from the executive team and other cross functional support teams.
• Defines new tool concepts, requirements, and scope that align with the global business strategy.
• Leverages skill sets of cross functional teams across all major time zones to maintain a seamless workflow.
• Uses visualization software for insights into the performance of business processes.

Round Rock, Texas, US

• Analyzed the current internal strategic company goals as part of the graduate intern project.
• Developed a machine learning strategy that combined information into a new CRM that would lead to real time predicted customer sentiment. This would lead to an increase of customer satisfaction by more than 30%.
• Communicated across multiple organizations to assess the feasibility of the project and to understand the cost and benefits that predicted customer satisfaction would allow.
• Presented my findings and recommendations to Executive leadership for implementation.
• Collaborated with internal engineers to gain a better understanding of machine learning methodologies.

-Supervised 5-10 navy personnel in day to day operations and training.- Participated in the install, operation, and maintenance of state-of- the-art information systems.- Gathered information and created the weekly presentation for the Senior Executive Officers.- Excellent Customer Service skills developed and used as the personal Information.

Miami, FL, US

-Heavy customer/carrier interaction and communication daily via phone and/or email. -Provide carrier compliance, root cause analysis, and EDI problem resolution. -Provide decision support for exception management during after hours via page as needed-Facilitate non-typical or specialized customer requests.-Route and tender shipments using enabling.

Chicago, IL, US

Master Of Business Administration - Mba, Supply Chain Management

Bachelor Of Science In Business Administration, Marketing, Logistics, And Legal Studies