Evan Annis, Mba Email & Phone Number

Irvine, Ca, Us

Irvine, Ca, Us

Round Rock, Texas, Us

Analyzed Business cases and developed financial models to launch go-to-market programs. As well, as lead the telemetry software teams development and managed the telemetry uses in AI/ML models. • Enacted a customer portal that combined the customer services of four different million-dollar programs into one customer facing access point streamlining customer interactions.• Eliminated roadblocks and reduced errors by 30% through the establishment of new governance for integration testing of telemetry software with partner apps and teams.• Revolutionized data collection methods by delivering an Agile-based standalone telemetry service that uploads data directly to Dell cloud instead of local storage. Allowing for future use cases of the telemetry. • Pioneered a unified data repository, empowering the AI/ML enablement team to effectively analyze cause and correlations of commodity issues.• Led the development of the statement of work and request for proposals to outsource the creation of a cutting-edge customer interaction tool.• Accelerated approval processes by streamlining governance for telemetry, reducing sign-offs by 50%, resulting in five days less approval time.• Led the effort to define the go to market strategy and establish the initial market footprint of the customer success manager offering in the PC as a Service product group. • Budgeted and financially Managed billing and tax issues in an as-a-Service offering during a beta roll out with a 100% account renewal rate for Beta exit.

Round Rock, Texas, Us

Directed operational management and financial analysis for 700+ employees across six sectors.• Restructured global cost centers efficiently for enhanced management and accurate payment tracking, resulting in a significant 20% reduction in personnel costs.• Conceptualized a cost analysis-based strategic plan to fill open positions in cost-effective locations, ensuring customer experience is upheld while reducing expenses. As a result, Customer experience stayed within the SLA and cost savings was on new headcount was 50% improved. • Pioneered the transition to a Power BI dashboard, accelerating decision-making process by four times compared to the traditional monthly method.• Organized global Business Cadence including Singapore, China, and the Americas through presentation creation, review handling, and priority setting.

Round Rock, Texas, Us

• Integrates the voice of the customer to successfully build buy-in on the crowdsource program from the executive team and other cross functional support teams. • Defines new tool concepts, requirements, and scope that align with the global business strategy. • Leverages skill sets of cross functional teams across all major time zones to maintain a seamless workflow. • Uses visualization software for insights into the performance of business processes.

Round Rock, Texas, Us

• Analyzed the current internal strategic company goals as part of the graduate intern project.• Developed a machine learning strategy that combined information into a new CRM that would lead to real time predicted customer sentiment. This would lead to an increase of customer satisfaction by more than 30%. • Communicated across multiple organizations to assess the feasibility of the project and to understand the cost and benefits that predicted customer satisfaction would allow. • Presented my findings and recommendations to Executive leadership for implementation. • Collaborated with internal engineers to gain a better understanding of machine learning methodologies.

-Supervised 5-10 navy personnel in day to day operations and training.- Participated in the install, operation, and maintenance of state-of- the-art information systems.- Gathered information and created the weekly presentation for the Senior Executive Officers.- Excellent Customer Service skills developed and used as the personal Information SystemsTechnician for Senior Officers and Foreign Dignitaries.- Trained new staff in information systems, which led to the creation of a cross training procedure thathad all members under my supervision acquiring the knowledge of 15 different servers and systems.- Adapted to an ever-changing environment by creating smooth transitions between ever changingSupervisors.- Developed communications skills that excelled at leading a very diverse workforce.

Miami, Fl, Us

-Heavy customer/carrier interaction and communication daily via phone and/or email. -Provide carrier compliance, root cause analysis, and EDI problem resolution. -Provide decision support for exception management during after hours via page as needed-Facilitate non-typical or specialized customer requests.-Route and tender shipments using enabling technologies and business processes to insure maximum value to customers and Ryder, as required-Provide assistance to new hires in training and on-going operational activities.-Utilize methods and procedures to achieve process compliance and organization goals.-Support and maintain standard customer and operational reporting.-Provide feedback and recommendations to drive continuous improvement at account and operational level.-Maintain high level of customer service to both internal and external customers.-Provide data interpretation and cleansing as required.-Provide support for customer Track & Trace/POD inquiries.-Resolve and track customer complaints and issues.-Enter shipment/load information from customers into SMS operating systems as needed.-Perform other related duties as assigned by Management.-Monitor loads for exception and manage exceptions to closure.-Work cross-functionally between departments (customer service, planning and execution)-Training of carriers/customers on use of Ryder web tools.

Chicago, Il, Us

Master Of Business Administration - Mba, Supply Chain Management

Bachelor Of Science In Business Administration, Marketing, Logistics, And Legal Studies