Evan Appleton Email & Phone Number

• As the Deployment Project Manager of this 7-year, up to $500 million contract, I am the primary catalyst for all deployment tasks including site-by-site data collection, scheduling and staff management, on-site.
• Between Feb 2022 to Dec 2022 successfully led roughly 250 deployments throughout the country to VA hospitals and sites, generating over $35 million in revenue
• On schedule to successfully complete over 200 deployments in 2023

Sterling, VA

• Lead team responsible for coordinating more than 120 multi-week worldwide deployments to U.S. Embassies, Consulates, and Passport Agencies per calendar year
• Educate and develop coordination team staff through use of standard operating procedure documentation review, analysis, and hands-on practice
• Perform process improvement review to ensure team is utilizing the most efficient processes and propose changes to management when improvements are found
• Analyze, propose, and enact balanced four year training and workstation refresh schedule for over 240 overseas embassies and consulates based on site needs, personnel resource availability, contractual obligations, and.
• Assign staff to deployments by analyzing each site’s unique project needs, available personnel resources, and personnel’s expertise, ensuring project success while also balancing staff development
• Develop high-level standard operating procedure and contract policy documentation for contract management

Sterling, VA

• Led solo and team deployments to U.S. Embassies and Consulates for Department of State hardware and software upgrades
• Performed hardware installation, software and operating system upgrades, technical training, and general maintenance tasks on deadline-driven trips
• Communicated with Consular Officers before and during trips to coordinate logistics, answer technical questions, and relay management directives
• Trained Embassy and Consulate personnel on Department of State hardware and software installation and troubleshooting techniques
• Trained Embassy and Consulate personnel on Department of State proprietary software usage including workflow optimization, grounds-up training, and common troubleshooting techniques
• Produced required pre- and post trip documentation for each deployment, visible to the Embassy and Consulate staff as well as government management

Manage the direction of software projects for five Department of State applications. In charge of creating schedules, project charters, requirements documents, installation guides, and user manuals. Also responsible for managing team members, setting and conducting SDLC milestones, and ensuring on schedule deliveries of software and documents.

Duties include ensuring network machines are up to date on Department of State software and Windows updates, troubleshooting workstation and server issues, as well as setting up new equipment. Requires in depth knowledge of workstation hardware, Microsoft Windows XP, Microsoft Windows 7, and various Department of State software.

Work with Department of State clients to gather and analyze functional requirements for software revisions.Create and evaluate Configuration Change Requests for CA/CST software applications.Work with Developers to determine existing and new application requirements based on CCRs and historical documentation.Create and maintain Software Requirement.

Created, evaluated, and verified end user documentation for multiple CA/CST applications.Correlated functional and business requirements with step-by-step guides within application user manuals.Evaluated developed applications for adherence to requirements while creating end user documentation.Identified process and procedure improvements and developed the.

I have participated in computer and mobile device sales, assisting customers in finding the best devices for their everyday needs. As a Geek Squad agent I assessed customer's technological issues and provided remedies for them.