Evan Austin

Evan Austin Email and Phone Number

VP Software Engineering Manager CMDB/Discovery/Service Mapping @ U.S. Bank
Evan Austin's Location
Knoxville, Tennessee, United States, United States
Evan Austin's Contact Details
About Evan Austin

Leading ITSM Change Management on a transformational journey through Agile, DevOps and Lean best practices.

Evan Austin's Current Company Details
U.S. Bank

U.S. Bank

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VP Software Engineering Manager CMDB/Discovery/Service Mapping
Evan Austin Work Experience Details
  • U.S. Bank
    Software Engineering Manager
    U.S. Bank Mar 2024 - Present
    Minneapolis, Mn, Us
    Oversight of the strategic direction, development and operational efficiency of ServiceNow CMDB, Discovery and Service Mapping. Leading a team of skilled engineers that build scalable solutions that enhance the organization's ability to track, map and manage IT software, infrastructure and services.
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  • U.S. Bank
    Vice President Itsm Configuration Management
    U.S. Bank Oct 2019 - Present
    Minneapolis, Mn, Us
    - Product Owner Configuration Management - Ensures CMDB accuracy and remediation- Maintain Policy and Procedure- Identify, resolve and remediation of unauthorized changes- Identify, resolve and remediation of Discovery issues and errors
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  • U.S. Bank
    Assistant Vice President Itsm Change Management
    U.S. Bank Nov 2018 - Oct 2019
    Minneapolis, Mn, Us
    Leading ITSM Change Management on a transformational journey through Agile, DevOps and Lean best practices.
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  • U.S. Bank
    Global Manager Of Itsm Process Architecture
    U.S. Bank Nov 2017 - Nov 2018
    Minneapolis, Mn, Us
    - Identify opportunities to increase process efficiency and enhance ITSM processes- Ensure ITSM processes are properly aligned and integrated
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  • Elavon, Inc.
    Global Lead Itsm Change Manager
    Elavon, Inc. Jan 2013 - Nov 2017
    Atlanta, Ga, Us
    - Manage Change Management Procedure to align with regulatory requirements and parent company policy - Ensure Change Management procedures are adhered to by Global Technology Services- Provide valuable KPI's to Senior Leadership - Continual service improvement by managing ITIL, DevOps, best practices
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  • Elavon, Inc.
    Change Management
    Elavon, Inc. 2014 - 2017
    Atlanta, Ga, Us
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  • Knology
    Network Technician
    Knology Jan 2002 - Nov 2012
     Install. maintain and repair VOIP , POTS, RF and fiber optic components QC and installation of HFC/FTTC plant Provided 3rd level support to all field employees  Headend maintained to ensure all systems meet and exceed FCC proof and performance regulations  Coordinate with NOC to resolve IP, RF, Fiber optic, related issues in a timely manner  Tested and developed new Cisco and Marconi technologies
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  • Knology
    Service Technician
    Knology Jan 2001 - Jan 2002
     Maintained commercial and residential routers, cable modems, VOIP/POTS systems and CATV Provided 3rd level support for all field employees Maintained and repaired local office VPN, Outlook, VOIP servers
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  • Circuit City
    Sales
    Circuit City Jun 1997 - Jan 2001
    Us
     Met and exceeded monthly sales quota. Installed and troubleshot computers and peripherals.  Presidents Club '97 and '99.
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Evan Austin Skills

Fiber Optics Voip Broadband Optical Fiber Telephony Rf Docsis Computer Network Operations Dwdm Wireless Cabling Switching Cisco Routers Frame Relay Router Configuration Process Scheduler Customer Support Cmts Cable Television T1 Hfc Fusion Splicing Network Administration Wireless Networking Optical Network Vpn Dncs Spectrum Analyzer Qam Digital Video Field Service Field Operations Server Administration Rf Engineering Rf Planning Cable Broadband Cable Modems Cable Networks Cable Management Computer Science Computer Repair Digital Signal Processors Dns Optical Engineering Telecommunications Itil Certified Itil V3 Foundations Certified Cisco Routing And Switching Optical Devices Narrowcasting

Evan Austin Education Details

  • University Of Tennessee, Knoxville
    University Of Tennessee, Knoxville
    Computer Science/ Electrical Engineering

Frequently Asked Questions about Evan Austin

What company does Evan Austin work for?

Evan Austin works for U.s. Bank

What is Evan Austin's role at the current company?

Evan Austin's current role is VP Software Engineering Manager CMDB/Discovery/Service Mapping.

What is Evan Austin's email address?

Evan Austin's email address is et****@****ast.com

What is Evan Austin's direct phone number?

Evan Austin's direct phone number is +186559*****

What schools did Evan Austin attend?

Evan Austin attended University Of Tennessee, Knoxville.

What skills is Evan Austin known for?

Evan Austin has skills like Fiber Optics, Voip, Broadband, Optical Fiber, Telephony, Rf, Docsis, Computer Network Operations, Dwdm, Wireless, Cabling, Switching.

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