Evan Becker

Evan Becker Email and Phone Number

Implementation Manager | Project Management | Project Coordination | Administration | Solution Implementation | Stakeholder Support | Technical Support | Telco @ Pact IT Solutions
thebarton, south australia, australia
Evan Becker's Location
Greater Adelaide Area, Australia
About Evan Becker

Passionate about working with stakeholders to deliver their needs. Experienced in the management and administration of projects, working with CRM systems such as Salesforce and strong skills with Word, Sharepoint, Excel and Power Point.Effective CommunicationProject co-ordination and management knowledgeCollaboration with stakeholders, tech and vendorsProblem solving to resolve issues for customersPeople management to provide supportCustomer service that enhances the experience and outcomesTime management strategies to achieve deadlinesInitiative to progress projects and implement solutions

Evan Becker's Current Company Details
Pact IT Solutions

Pact It Solutions

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Implementation Manager | Project Management | Project Coordination | Administration | Solution Implementation | Stakeholder Support | Technical Support | Telco
thebarton, south australia, australia
Website:
pactict.com.au
Employees:
7
Evan Becker Work Experience Details
  • Pact It Solutions
    Service Desk Coordinator
    Pact It Solutions Aug 2022 - Present
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  • Tpg Telecom
    Implementation Manager
    Tpg Telecom Apr 2017 - Mar 2022
    Project coordination for the TPG Telecom Enterprise and Government department Working with Sales and Onboarding teams to kick off customer projects.Coordinating teams from across the business to work in tandem to complete customer projects and to perform seamless service migrations.Handling communications between internal and external clients.Weekly meetings and project updates with customers.Daily Project Administration. Troubleshoot day one faults and handle fault escalations. Use of Salesforce and Frontier CRM.Process review and development.
    View
  • Internode
    Senior Customer Services Representative
    Internode Nov 2014 - Apr 2017
    Senior team member for the Internode Customer Support and Accounts department. Handling escalations and TIO complaints.Advanced troubleshooting and fault/billing investigations.Coaching and development of team members.Training and mentoring new staff.Continue to do other CSR functions below.
    View
  • Internode
    Customer Service Representative
    Internode Nov 2012 - Nov 2014
    Adelaide, South Australia, Australia
    Frontline team member for the Internode Customer Support and Accounts department. Assist customers with the setup and use of Internode Products.Troubleshoot and analyse test results for faults.Process payments and account queries.Floorwalking and assisting other CSR’s.
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  • News Corp Australia
    Systems Administration Assistant
    News Corp Australia Dec 2010 - Nov 2012
    Adelaide, South Australia, Australia
    Assisting the Administrator with the National Subscriber Service (NSS) system for the Circulation department Maintain the NSS databaseUse Business Objects to build, run and interpret subscriber reports Liaise with other departments for reportingWork with the Applications Developer to improve NSSUtilise test environments for testing new code drops
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Evan Becker Skills

Team Leadership Customer Service Coaching Computer Literacy Complaint Investigations Contact Centers Customer Retention Troubleshooting Staff Development

Frequently Asked Questions about Evan Becker

What company does Evan Becker work for?

Evan Becker works for Pact It Solutions

What is Evan Becker's role at the current company?

Evan Becker's current role is Implementation Manager | Project Management | Project Coordination | Administration | Solution Implementation | Stakeholder Support | Technical Support | Telco.

What skills is Evan Becker known for?

Evan Becker has skills like Team Leadership, Customer Service, Coaching, Computer Literacy, Complaint Investigations, Contact Centers, Customer Retention, Troubleshooting, Staff Development.

Who are Evan Becker's colleagues?

Evan Becker's colleagues are David Crosby, Amrit Pantha.

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