Evan Becker Email & Phone Number

Project coordination for the TPG Telecom Enterprise and Government department Working with Sales and Onboarding teams to kick off customer projects.Coordinating teams from across the business to work in tandem to complete customer projects and to perform seamless service migrations.Handling communications between internal and external clients.Weekly meetings and project updates with customers.Daily Project Administration. Troubleshoot day one faults and handle fault escalations. Use of Salesforce and Frontier CRM.Process review and development.

Senior team member for the Internode Customer Support and Accounts department. Handling escalations and TIO complaints.Advanced troubleshooting and fault/billing investigations.Coaching and development of team members.Training and mentoring new staff.Continue to do other CSR functions below.

Adelaide, South Australia, Australia

Frontline team member for the Internode Customer Support and Accounts department. Assist customers with the setup and use of Internode Products.Troubleshoot and analyse test results for faults.Process payments and account queries.Floorwalking and assisting other CSR’s.

Adelaide, South Australia, Australia

Assisting the Administrator with the National Subscriber Service (NSS) system for the Circulation department Maintain the NSS databaseUse Business Objects to build, run and interpret subscriber reports Liaise with other departments for reportingWork with the Applications Developer to improve NSSUtilise test environments for testing new code drops