Evan Bolin Email & Phone Number

Remote First, US

Operations Manager specializing in social support on various platforms like X, Facebook, Instagram, LinkedIn, and Reddit. Enhances user experience and operational efficiency through innovative support strategies. Orchestrates proactive social media monitoring to address user concerns and safeguard the brand's reputation. Launches global social care.

Redmond, Washington, US

Manage the Office Insider social presence on Twitter, Tech Community and Microsoft Answer Forums. Create social content that promotes monthly builds, new features and the Office Insider program. Strategize and execute campaigns to increase social OKRs like impressions, engagements and followers. Troubleshoot issues reported by the community and escalate.

Redmond, Washington, US

Bridged the gap between the community and developers of Microsoft’s franchise racing game. Worked with community members to understand issues and requested features for the product. Created bugs based on the feedback from active players and worked closely with developers and project managers until resolution. Helped them understand the volume and impact of.

Redmond, Washington, US

Controlled the Twitter feed for Azure product support, and proactively engages users to inform them of the channel. Served as the connection between the Azure community and Microsoft subject matter experts to identify and escalate any emerging issues to appropriate service teams, provided up to the minute communication with customers for service outages.

Redmond, Washington, US

Consulted with in-place customer service teams to reaffirm Microsoft’s commitment to the Xbox player experience; refining processes to improve agent efficiency and customer experience. Reviewed current Xbox Community Support team processes for lessons-learned, created a goal-based customer service program including incentives and recognition, and.

Redmond, Washington, US

Oversaw and enhanced the social media support protocols for Xbox Live to ensure customers were kept up to date on bugs, outages, planned upgrades, and other issues affecting playability. Troubleshot and escalated emerging issues to appropriate departments, assisted in editing content on support.xbox.com, and deployed training for Xbox Community Support to.

Redmond, Washington, US

Advanced social media support protocols for Windows Phone and Zune product lines to keep both items competitive through excellent customer service. Developed the Windows Phone social media account from the group up, and provided support for the community through Twitter, troubleshot and escalated issues as necessary, and attended weekly triage sessions to.

Basking Ridge, NJ, US

Developed outstanding customer service and leadership qualities as the front face of Verizon’s customer engagement strategy. Received calls and troubleshot customer questions on billing, account features, equipment, internet cards, and other products. Placed outbound calls to customers on delinquent accounts and negotiated payment arrangements to avoid.

• Merchandise (stock, price, organize, signing, displaying) shoes and other accessories
• Organize and maintain elite shops; transfer and balance stock
• Update and maintain mis-mate shoe log and elite planner
• Train associates on how to use AS400 (computer data program), transfer shoes, stock merchandise and product knowledge

Seattle, WA, US

• Maintained all computers
• Ran computer programs for 1st-12th grade kids
• Kept inventory of all electronic equipment
• Leadership of a young men’s guidance group
• Ran a high school teen leadership program called Keystone
• Planned and ran programs for drop-in teens throughout the day