Evan Bonnar Email & Phone Number

London, Ontario, Canada

I supported building services in administering permits to individuals and organizations in the City of London. My duties included administration, customer service, instant messaging, email, phone and in-person communication, answering inquiries, handling complaints, issuing permits, backing up coworkers and completing side projects as needed.

London, Ontario, Canada

• Provided customer service for members with group benefits and savings web accounts• Provided technical support via troubleshooting, problem solving and site navigation• Escalated issues, submitted forms, completed call backs and resolved cases as needed

London, Ontario, Canada

I helped to lead our hardlines department in merchandising, customer service, sales and operations, along with providing club repair, club fitting and acting as a golf equipment expert for our customers.I keenly enjoyed working with other people who love golf, helping customers to improve their game and helping to grow the game in my hometown of London, Ontario.

London, Ontario

• Assisted in managing our Intraday workload and capacity plan for associates, managers• Performed order management tasks for production designers to ensure consistency• Completed daily, weekly and monthly reporting to help attain district KPI’s

Inverness, Cape Breton, Nova Scotia

• Kept golfer’s equipment clean at all times while carrying their golf bag• Provided yardages, line of play, course strategy and club selection advice• Maintained course conditioning after each shot by assigned golfer• Shared course knowledge and engaged in friendly conversation with assigned golfer

Kitchener, Ontario

• Provided excellent customer service, assistance and advice to all members and guests• Managed receipt, display, inventory, control, promotion and sale of merchandise• Managed staff and volunteers in the absence of the Head Professional• Maintained efficient pace of play and tournament execution• Performed minor golf shop repairs including re-spiking and re-gripping

Inverness, Cape Breton, Nova Scotia

• Maintained efficient pace of play across the entire golf course• Ensured guest satisfaction by answering questions, providing directions, offering water• Provided outstanding customer service through greetings, conversation, picture taking

Inverness, Cape Breton, Nova Scotia

• Kept golfer’s equipment clean at all times while carrying their golf bag• Provided yardages, line of play, course strategy and club selection advice• Maintained course conditioning after each shot by assigned golfer• Shared course knowledge and engaged in friendly conversation with assigned golfer

Waterloo

• Supported budget analysts through CAPEX reporting, Cognos data entry, use of SAP• Supported business analysts through project reporting (POR, PSR) and meeting minutes• Enhanced internal processes, procedures via process development in the department• Lead team coordination activities like intranet management, team scheduling

Waterloo

• Assisted Manager with team enhancements to processes, procedures, templates, tools• Provided support for IT Project Managers (Project Initiation, Lessons Learned)• Supported Project Managers in the administration of team meetings

Waterloo

• Provided project coordination support to project managers (meetings, reporting)• Attained project management related certifications (CAPM, CSM, Livelink Superuser)• Refined and managed contract developer process (NDA, SOW, PO, communications)

Waterloo

• Assisted manager to create, maintain relationships with training vendors (NDA, SOW)• Updated training content and materials on BlackBerry.com• Organized and improved training program offerings for internal and external customers

Honours Bachelor Of Business Administration, Co-Op, Financial Planning Specialization

Activities and Societies: Foot Patrol, Winter Carnival, MLSB, Basketball, Volleyball, Innertube Waterpolo, Laurier Business Club

Professional Golf Management

Golf Club Management