Evan Bradshaw work email
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Evan Bradshaw personal email
Process and Operations focused specialist with proven competencies in multi-organization collaboration and operational readiness. Goals are to build and maintain top of class client support while fostering a thriving culture for employees.
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Senior Business Process AnalystWorldpayDurango, Co, Us
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Payroll Account ManagerAsap Accounting & Payroll, Inc. Nov 2023 - PresentTelluride, Co, Us -
QuizmasterGeeks Who Drink Jan 2019 - PresentDenver, Colorado, Us -
Senior Business Process AnalystWorldpay Jan 2018 - Jun 2023Cincinnati, Ohio, UsWork with members of partner departments across a multinational company to determine operational impacting changes. Identify & implement business requirements and processes for departments across multiple locations.In the Integrated Payments Division of Worldpay, I work closely with Project & Product Managers to identify the needs of our support teams in relation to new product & service initiatives. This includes data & feature analysis, process definition and creation, training plan creation & execution, gap analysis & risk assessment, cross-department collaboration, and strategic roadmap planning.Through multiple acquisitions and mergers, I have been point person for the merger efforts between differing support and operation teams. While keeping a high level perspective of multiple client bases, processing platforms and support expectations, I have successfully coalesced several support models for multiple operation divisions.We are re-vamping the call routing process, producing efficiency and consistency while maintaining high productivity with a focus on metrics for our Customer Care Agents. Our Award Winning Customer Support team has maximized the level of support for multiple companies and client bases.
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Branch ManagerMugshot Photo Co. Jul 2019 - Feb 2020Client Management, Event Coordination, and Team Leader
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Operations AnalystVantiv Sep 2014 - Jan 2018Cincinnati, Oh, UsWork with members of partner departments across a multi site company to determine Customer Support impacting changes. Identify & implement business requirements for departments comprised of over 200 agents.In the Integrated Payments Division of Vantiv, I work closely with Project & Product Managers to identify the needs of our support teams in relation to new product & service initiatives. This includes data & feature analysis, process definition and creation, training plan creation & execution, gap analysis & risk assessment, cross-department collaboration, and strategic roadmap planning.Through multiple company acquisitions, I have been point person for the merger efforts between differing support and operation teams. While keeping a wide scope perspective of multiple merchant bases, processing platforms and support expectations, I have successfully coalesced several support models under one customer support department.We are re-vamping the call routing process, producing efficiency and consistency while maintaining high productivity with a focus on metrics for our Customer Care Agents. Our Award Winning Customer Support team has maximized the level of support for multiple companies and merchant bases. All of this work continually improves our efforts towards the company-wide goal of One Voice, One Company. -
Manager Customer SupportMercury Payment Systems Apr 2013 - Sep 2014Durango, Co, UsManage and coach up to 15 entry level employees in a fast paced Customer Call Center Support Department in an ever changing Credit Card Payments industry.As apart of the Management Team for an Award Winning Support Organization, our responsibilities included driving productivity through a tiered based metric system, coaching agents in one-on-one sessions and team meetings, collaborating with many other departments to ensure congruence between procedures, external and internal messaging and business plans, as well as keeping a thriving culture alive.Daily tasks included supporting a team of 100+ employees, fielding and resolving customer escalations, interviewing potential new hires, and time card management. -
Customer Support AgentMercury Payment Systems Jan 2012 - Mar 2013Durango, Co, Us
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Personal BankerCity National Bank And Trust Feb 2011 - Oct 2011Lawton, Oklahoma, Us
Evan Bradshaw Skills
Evan Bradshaw Education Details
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Fort Lewis CollegeUndeclared
Frequently Asked Questions about Evan Bradshaw
What company does Evan Bradshaw work for?
Evan Bradshaw works for Worldpay
What is Evan Bradshaw's role at the current company?
Evan Bradshaw's current role is Senior Business Process Analyst.
What is Evan Bradshaw's email address?
Evan Bradshaw's email address is ev****@****tiv.com
What schools did Evan Bradshaw attend?
Evan Bradshaw attended Fort Lewis College.
What skills is Evan Bradshaw known for?
Evan Bradshaw has skills like Customer Service, Team Leadership, Management, Customer Satisfaction, Crm, Process Improvement, Customer Support, Call Centers, Customer Experience, Leadership, Technical Support, Payment Card Processing.
Who are Evan Bradshaw's colleagues?
Evan Bradshaw's colleagues are Habib Chanchwelia, Larocheposay Larocheposay, Simon Wilkinson, Nan Towashiraporn, Kapil Saraf, D Parfett, Sinziana Basaraba.
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