Senior On-Site Service Specialist
Current• Manage mailroom and loading dock, monitoring incoming deliveries and outgoing shipments.• Process outgoing packages for shipping, and incoming packages for interoffice delivery.• Coordinate with customers for complex shipping requests, including international shipping.• Design and format professional documents per customer request (i.e.; business cards, letterhead, etc.). • Utilize Microsoft Office, Microsoft Outlook, and document management systems to open, save and transfer image files based on established protocols. • Operate high volume copy machines and perform finishing work. • Clear paper jams and inform technicians of specific problems. • Operate high volume document imaging systems, and image handling software. • Answer customer questions regarding status or feasibility of job requests. • Deliver completed jobs, distribute office supplies and mail to company personnel and/or designated drop-off points as required. • Engage in exemplary customer service and make sure all customer needs are met as needed. • Maintain records for management reports. • Calculate charges for jobs performed and maintain logs and generate reports. • Perform shipping, receiving, and loading dock work in a mailroom type environment. • Work to improve existing procedures and document as necessary.
