Manage support tickets assigned to me and escalate if necessary. Proficient in using Connectwise Control (RMM). Assist with the documentation of standard operating procedures. Monitor key performance indicators of networking equipment, surveillance systems and network-attached storage devices. Assist with monitoring and management of immutable backup systems. Responsible for maintaining air-gapped backup media. Audit patch management system and create reports. Apply missing critical patches. Ensure all endpoints have active EPDR. Assist IT support team by opening tickets with vendor technical support. Assist director of technical services with special projects. Assist with server migration and domain change of clients. Currently pursuing CompTIA A+ certification.

Golf Course Maintenence- Operated various pieces of equipment and completed different manual labor tasks to keep the golf course looking pristine. Ranked 7th in the state of Virginia by Golf Magazine, Birdwood Golf Course is one of the best looking and challenging golf courses in Virginia.Room Service Server- Delivered meals from the kitchen to guests across the resort. Was responsible for orders coming from all rooms while on shift as well as the special guest amenity service.Food Runner- Garnished dishes and delivered items quickly to guests to minimize wait times in the sports club cafe. Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times and therefore create a better experience for guests.

Set up, served and broke down events held at the country club. Weddings and large business meetings were among some of the events that we catered. The banquet service at Farmington is among the best in Charlottesville and the staff was always held to the highest standard of serving, guest service and satisfaction.

Prepared identical dishes numerous times daily with consistent care, attention to detail and quality. Also Prepared cooking supplies, ingredients and workstations when opening and closing the kitchen. Worked with both front-of-house staff and back-of-house staff to fulfill orders as quickly and efficiently as possible. Teamwork and communication were both keys to the success of this position.