Evan C. Email & Phone Number

Folsom, CA, US

Craig, AK

• Shipping salmon ensuring proper weights and grade, tally records of all shipments.
• Loading dock duties including proper weight, grade and lot numbers, as well as shipping out container trucks.
• Experience in Case up, Blast in, Blast Out, Panning, and Sorting.

Redding CA

• Resolved high profile and complex cases.
• Responsible for special processing assignments; coordinates with Medical Management. Pharmacy Services, Claims, and Installation and Billing, HPS and Covered California.
• Ability to perform back-end Installation and Billing processing using knowledge of system applications and documented work flows to resolve edits accurately.

• Exceeded customer service goals set by corporate on monthly basis, received recognition.
• Responsible for ensuring that customer inquiries are resolved at first point of contact, unless specialist knowledge. Doing this by using judgment and taking decisions within established procedures for each customer.
• Troubleshooting new PC’s, cellphones, mac's, all to a high degree of customer satisfaction and turnaround time.
• Using logical questioning skills in an appropriate manner to… Show more
• Using logical questioning skills in an appropriate manner to obtain the relevant information form the customer in the minimum effective time, ensuring the customer leaves happy and we receive a positive report.
• Fielded customer complaints that did not need a manager, using judgment skills to determine the best outcome both for the customer, and the store. Show less

• Established contacts with local newspapers to handle flyer drops.
• Brought up repeat customer service by 35% by introducing customer service calls to existing customers.
• Setup training program for schedulers and technicians to ensure customer satisfaction and high service returns.

• Trained new employees, worked with them one-on-one to educate them on best practices in their specific job.
• Handled all day to day operations of the store and sub locations including deposits, parts and inventory, coordinated flyer drops, daily bonuses.
• Ensuring clients are happy no matter the cost, recognizing that return customers are essential to maximizing overall revenue goals.
• Communicated with outside vendors to keep track of trends and ensure we provide the best tools… Show more
• Communicated with outside vendors to keep track of trends and ensure we provide the best tools for the customer, provided monthly reports on program performance.
• Helped implement and train a new department called Remote Support, helped it be self-sustaining and profitable.