• Utilized NearMap imagery to enhance parcel property card accuracy• Enhanced property data in Vision Government Solutions CAMA database• Evaluated pending and in-process property permits• Spearheaded diverse ad hoc projects in collaboration with the City Assessor

• Designed and implemented market research survey to gather insights on customer preferences and behavior • Analyzed survey data to identify key findings, opportunities, and challenges• Formulated strategies and recommendations based upon research findings• Presented detailed report to Sachsen Lotto’s management team

• Managed financial transactions using a Teller Cash Recycler and the Fiserv product suite• Authorized and processed cashing of bonds and issuance of cashier's checks up to $25,000• Established and maintained debit card accounts, including card creation and account adjustments• Executed extensive testing on Correlation KeyStone software as a part of the core conversion team

• Efficiently processed teller transactions using Jack Henry & Associates’ Epysis® and a Teller Cash Recycler• Managed cash operations, including check and bond verification, and issuance of treasurer’s checks• Ensured financial accuracy by balancing cash drawers, ATMs, TCRs, and vaults, and conducted thorough audits• Handled member account services, including maintenance, closures, and debit card issuance and management• Oversaw safe deposit box operations, ensuring secure access and conducting precision rekeying tasks2021 1st Quarter G.E.M. Employee of the Quarter Award

• Served in leadership capacity as Front of House Team Leader, ensuring operational excellence• Entrusted with store-opening responsibilities as a keyholder and with override capabilities for core functions• Ensured financial accountability by counting down draws and depositing excess cash into the SmartSafe• Oversaw vault cash management, coordinated change orders, and securely transported funds from bank to store• Directed daily functions and coordinated the activities of 10+ team members to ensure guest satisfaction

• Developed and managed social media platforms and the campaign website• Led the organization and strategic operations of the Committee to Elect Evan Corrigan• Engaged with Worcester residents, organizations, and city officials through public speaking engagements• Fostered a community network of supporters and collaborated with local stakeholders to advance campaign objectives

• Ensured camper safety in dynamic environments and provided first-aid as needed• Directed a team of over 20 counselors in various capacities as the Daily Manager• Organized and supervised camp activities either autonomously or in collaboration with fellow counselors• Provided English tutoring to campers aged 9-17

• Operated POS systems and handled various forms of payments and prepared/served food at the concession stand• Ensured cleanliness of theater spaces and assisted in nightly closures with the manager on duty• Assisted in the training of new employees, guiding them through procedures and customer service standards