Evan Caisse Email & Phone Number

Annapolis, Maryland, United States

Real Time Information Center:● Conduct comprehensive research on optimal technical practices and hardware solutions pertinent to real-time crime center operations● Support the implementation of FususOne across the police department, which consists of county and business cameras, Axon products, CAD, and LPR (License Plate Reader) integration.LPR (License Plate Reader) Administrator:● Manage LPR (License Plate Reader) assets and maintain fiscal oversight of budget items● Identify, pursue, and manage grant resources and allocations related to the LPR (License Plate Reader)program● Oversee Anne Arundel County’s use, expansion, and maintenance of LPR systems● Conduct liaison outreach and training activities as it relates directly to the LPR (License Plate Reader) program

Annapolis, Maryland, United States

● Experience working in high- pressure, fast paced environments including Police, Correctional Facilities, Emergency Operations Command, and Fire● Responsible for handling high priority tickets while working with a team and ensuring that they are resolved within Service Level Agreement (SLA) to maintain overall quality assurance● Maintained Active Directory environment for the police department which included resetting passwords, adding and removing users to correct groups, placing computers into correct containers and changing user profile permissions and information to fulfill ticket requests. ● Experience working within ticketing tracking system (HEAT) which includes managing and resolving customer tickets and updating the knowledge system with up-to-date installation and troubleshooting instructions● Successfully coordinated the configuration of PCs for the County Executive office, enabling safe and seamless remote work during the COVID-19 pandemic● Assigned the critical responsibility of managing assets for the Office of Information Technology, which encompassed the barcoding and labeling of new computer devices, as well as tracking over 5000 assets within the inventory management system

Annapolis, Maryland, United States

Bachelor Of Science - Bs, Homeland Security

Associate'S Degree, Transfer Studies