● Ocean Export Team○ Coordinate, plan, and forecast ocean export shipments (FCL & LCL) to Asia, Europe, UK, Oceania, UAE, and South Africa○ Scheduled inland transportation of cargo to meet vessel cutoff dates while preparing all export documentation per country requirements○ Maintained file data for 16 shipments per week on average and prepared invoices once cargo departed● Inside Sales Team ○ Independently created sales quotes for branch customers prior to leading a team of three employees○ Designed the quotation templates for the Boston Branch○ Negotiated final pricing agreements with customers for freight forwarding● Ocean Import Team○ Tracked steady volumes of imported containers into the US○ Handled the transfer of import documentation (BOL, CI, PL, AN) with the customs department○ Worked with the Dispatch team to arrange a timely final inland delivery from US port to consignee

● Developed a new Training Criteria to improve the quality of employee training● Created a Productivity Tracker in excel to help improve the quality of employee productivity● Reduced the employee-training schedule from 8 days to 5 days through more a structured training process

● Improved overall on-time delivery of shipments by 6% using a track & trace report● Reduced the daily number of operation emails received by 39%● Led daily Operational Reviews to determine the on-time percentages of shipments

● Handled customer inquiries/complaints in regards to services, products, and/or billing to satisfy customer needs● Consistently volunteered to assist other departments with daily workload when the department was understaffed● Gained experience working with a team to meet the needs of various customer requests