· Manage Maternity and Paid Family Leaves lines of business for Fresenius Medical Care.· Distribute work based on colleague availability and business needs.· Complete daily, weekly, and monthly reports pertaining to productivity and business needs.· Administer caseload management and critical work amongst examiners.· Identify trends, issues, concerns, training needs and action plans.· Engage in projects and report back to Operations.· Complete Supervisor reviews as… Show more · Manage Maternity and Paid Family Leaves lines of business for Fresenius Medical Care.· Distribute work based on colleague availability and business needs.· Complete daily, weekly, and monthly reports pertaining to productivity and business needs.· Administer caseload management and critical work amongst examiners.· Identify trends, issues, concerns, training needs and action plans.· Engage in projects and report back to Operations.· Complete Supervisor reviews as needed.· Engage in colleague recognition.· Review colleague audits and set up one-on-one meetings among examiners.· Set up team meetings as needed and monitor team chat. · Administer actions needed in Workday including training, PTO requests and timecards. Show less

· Assist team leads and operations managers with various projects and tasks.· Act as team lead when needed.· Provide assistance to Benefit Liaisons as needed. · Process reports and review denials along with claim updates as needed.· Provide assistance and training to examiners as needed.· Look into and provide in-depth analysis of claim issues as needed.· Provide customer service to both clients and healthcare providers as needed.· Coordinate with managers/HR on… Show more · Assist team leads and operations managers with various projects and tasks.· Act as team lead when needed.· Provide assistance to Benefit Liaisons as needed. · Process reports and review denials along with claim updates as needed.· Provide assistance and training to examiners as needed.· Look into and provide in-depth analysis of claim issues as needed.· Provide customer service to both clients and healthcare providers as needed.· Coordinate with managers/HR on claim status. · Coordinate with medical offices on clarification needs. Show less

Act as the main point of contact for Fresenius Medical Care employees with disability claims. Oversee and manage fast-track and non-fast-track claims. Review incoming objective medical and make determinations based on the medical information provided while following federal, disability, and clientele guidelines. Distributes payments and sets offsets accordingly based on state benefits. Provide customer service to both clients and healthcare providers as needed. Verify return to work and… Show more Act as the main point of contact for Fresenius Medical Care employees with disability claims. Oversee and manage fast-track and non-fast-track claims. Review incoming objective medical and make determinations based on the medical information provided while following federal, disability, and clientele guidelines. Distributes payments and sets offsets accordingly based on state benefits. Provide customer service to both clients and healthcare providers as needed. Verify return to work and accommodations. Respond effectively and timely to management inquiries. Provide training to peers and new hires as needed. Show less

Act as the main point of contact for Fresenius Medical Care employees with disability claims. Oversee and manage fast-track claims for pregnancies and surgeries. Oversee baby bonding/paid parental leaves post-maternity. Review incoming objective medical and make determinations based on the medical information provided while following both federal, disability, and clientele guidelines. Distributes payments and sets offsets accordingly based on state benefits. Provide customer service to both… Show more Act as the main point of contact for Fresenius Medical Care employees with disability claims. Oversee and manage fast-track claims for pregnancies and surgeries. Oversee baby bonding/paid parental leaves post-maternity. Review incoming objective medical and make determinations based on the medical information provided while following both federal, disability, and clientele guidelines. Distributes payments and sets offsets accordingly based on state benefits. Provide customer service to both clients and healthcare providers as needed. Show less

Act as the main point of contact for Fresenius Medical Care employees with FMLA cases. Paid family leaves and military leaves. Review incoming medical and make determinations based on the medical information provided while following both federal and clientele guidelines. Distributes payments and set offsets accordingly based on state benefits. Review absences and make determinations based on federal and clientele guidelines. Provide customer service to both clients and healthcare providers as… Show more Act as the main point of contact for Fresenius Medical Care employees with FMLA cases. Paid family leaves and military leaves. Review incoming medical and make determinations based on the medical information provided while following both federal and clientele guidelines. Distributes payments and set offsets accordingly based on state benefits. Review absences and make determinations based on federal and clientele guidelines. Provide customer service to both clients and healthcare providers as needed. Show less

Act as the main point of contact for Fresenius Medical Care employees with FMLA cases. Review incoming medical and make determinations based on the medical information provided while following both federal and clientele guidelines. Review absences and make determinations based on federal and clientele guidelines. Provide customer service to both clients and healthcare providers as needed.New account/client as of January 2020.

Responsible for maintaining incoming calls in the General Motors Benefits and Services Center. Assist GM employees with disability, workers compensation, and FMLA claims. Provide high levels of customer service while meeting proper call volumes and maintaining a professional tone. Provide assistance primarily to salaried GM employees. Assist with incoming First Report of Injuries. Assist with incoming workers compensation claims for GM Financial and Ally Financial. Assist Team Leads and… Show more Responsible for maintaining incoming calls in the General Motors Benefits and Services Center. Assist GM employees with disability, workers compensation, and FMLA claims. Provide high levels of customer service while meeting proper call volumes and maintaining a professional tone. Provide assistance primarily to salaried GM employees. Assist with incoming First Report of Injuries. Assist with incoming workers compensation claims for GM Financial and Ally Financial. Assist Team Leads and Team Specialists with various projects including training for new hires. Act as a liaison for incoming visitors as needed. Show less

Responsible for maintaining incoming calls in the General Motors Benefits and Services Center. Assist GM employees with disability, workers compensation, and FMLA claims. Provide high levels of customer service while meeting proper call volumes and maintaining a professional tone.

At Joe Louis Arena, I provided assistance to the operations Vice President, director, managers, and supervisor. Responsible for the lost and found, labor reports, event day facility walk through's and event day setups. Acted as a crisis manager during events. Provided assistance for Various projects.At Little Caesars Arena my primary focus shifted to the event operations branch. Assisted managers in a variety of events that included Red Wings games, Pistons games, concerts, shows… Show more At Joe Louis Arena, I provided assistance to the operations Vice President, director, managers, and supervisor. Responsible for the lost and found, labor reports, event day facility walk through's and event day setups. Acted as a crisis manager during events. Provided assistance for Various projects.At Little Caesars Arena my primary focus shifted to the event operations branch. Assisted managers in a variety of events that included Red Wings games, Pistons games, concerts, shows, college games, and private events. Also coordinated and managed events on my own. See below for more information.Season Ticket Holder Holiday Photo OpServed as the onsite event operations manager for this event. Provided operational support for the season ticket holder staffNHL Centennial Fan ArenaServed as the onsite event operations manager for this event and did the advancements for it as well. This was a two-day weekend outdoor event which took place offsite in a parking lot at 2130 Cass Ave. Coordinated rentals and staffing needs and acted as the point of contact for MKTG, the back of house production group.Joe Louis Arena Clearance Sale (Final public event at Joe Louis Arena) Served as the onsite event operations manager for this event and did the advancements for it as well. This was a four-day event which took place offsite at Joe Louis Arena. Coordinated staffing and building needs and acted as the onsite point of contact for Schneider Industries, the auction group responsible for overseeing sales. Spent an additional two weeks onsite working along side my General Manager coordinating the removal of building assets to both respected buyers and scrappers. Oversaw ESI crews and provided direction as to what rooms/areas needed to be attended to and the proper disposal/removal of building assets. Show less

Responsible for maintaining designated seating sections. Gave tours of the venue on non-event days. Provided assistance to the event coordinator and kept track of equipment, supplies, and uniform inventory.

Responsible for maintaining designated seating sections and entrances.

Responsible for maintaining the tools, hardware, and automotive departments. Responsible for updating and maintaining inventory in all three of these departments. Setup product displays and adjusted accordingly to stores layout. Provided the upmost professionalism and customer service to both guests and vendors alike.