Evan Coller Email & Phone Number

Senior engineer with a focus in automation and cybersecurity. Deployed Immybot to automate workstation onboarding. Taking workstation onboarding time to 3+ hours down to 1 hour.Deployed AutoelevateReconfigured Connectwise Automate to fix monitoring/alerting/patchingAutomated processes for O365 and Exchange 2019Worked with other facets of the business in a devops state to automate and improve business functionalityDeployed Rewst

Fort Myers, Florida Area

Member of the Service Team, providing both remote and onsite support to clients engaged in multiple industries.Build out and deploy workstation per client specific needsCoordinate support between vendors and clientsEnact real-time ticketing via ConnectwiseManage email via Office 365, Intermedia, and Google WorkspaceManage virtual servers using VMware and Hyper-VManage Windows Server 2007 to Server 2019 both physical and virtualOnboard new clients and integrate them into MSPs technical resourcesProvide client opportunities for Sales Team to pursueOnboard new clients and integrate them into MSPs technical resourcesServe as a liaison between clients and NOC or Project TeamsServe in rotational on-call scheduleSustain client documentation via IT GlueTroubleshoot and diagnose Windows 7 to Windows 10 workstations remotely and in-personWork along side Project Team with O365 cutovers and Azure Migrations

Naples

Member of a five person corporate IT team, responsible for managing all IT systems in a campus setting.Active in Blue Zone Committee and worked to apply Blue Zone requirements from a technical standpointConsolidated telecom accounts from 11 to 3 accountsCreated "How To's" for employees and manage IT documentationDecommissioned outdated APC batteries and installed new ones during scheduled outageDeployed and maintained Temp Alert Monitoring systemDeployed and maintained emergency outage equipment to 24/7 departmentsDeployed redundant power supplies to all switchesDeveloped IT emergency downtime proceduresDeveloped Android applications to deploy to all corporate devicesHosted employee education classes, specifically on Excel 2016 and Outlook 2016Implemented Mobility Print with Papercut and provided user training sessionsImplemented Microsoft Forms as a replacement for paper to submit on-boarding and off-boarding to both IT and HR departments and provided mandatory training sessions for hiring managers.Managed monthly IT spending and report the credit card statement to the CFOMaintained 98% ticket satisfaction upon completionOrganized multiple IT closets and storage rooms that were full of previous technologyOversaw major office moves to new buildingStreamlined the process for creating security badges

Naples, Florida Area

Manager of the newly formed POS software company based off the in-house POS system that Zoom Tan uses. Provided remote support to the in-house POS system for the 100+ Zoom Tan locations and future clients.Created and implemented a functional and profitable employee scheduleCreated and maintained inventory reportsDiagnosed network issues and resolved them in a timely manorImplemented Cisco Meraki firewalls and gateways across all remote locationsMaintained and updated store computer images using ClonezillaMaintained VoIP PBX systemProvided 2nd tier support to all remote locations and IT employeesServed as a liaison between the IT and development teamsTested and provided feedback on newly written softwareTrained new employees and provide feedback with current employeesTroubleshot day to day office IT issues

State College, Pennsylvania Area

Arranged U-box delivery with trucking logisticsCleaned location and fleet vehiclesConducted inventory control proceduresDelivered U-Boxes to customers’ residencesExecuted fleet vehicle maintenanceInstalled tow packagesManaged U-box storage facilityProvided customer serviceScheduled rentals and fleet maintenance