- Reviewed team performance and developed action plans to increase job competency and promote career growth- Developed and tested new processes, tools and resources to assist analysts in day-to-day tasks- Created multiple reports and spreadsheets to track and measure various data points- Managed and coordinated enhancement ideas, new features, and bugs; acted as liaison between Fraud Ops and other departments to prioritize items.- Developed, coordinated, and reported upon new releases for User Acceptance.- Coordinated training, and the release of multiple features and programs spanning 5 offices, globally

- Researched transactions deemed as fraud further, utilizing SQL, and other tools, to discover various groups of people committing fraud and communicate identifying factors.- Consistently assigned new research projects working with various levels of leadership- Maintained a strong understanding of policy and practices and served as a resource for both new hires and veteran analysts

- Analyzed high-risk transactions via real-time queues and after-the-fact reports to identify unauthorized credit card use. - Became familiarized with fraud trends worldwide, identifying locations where e-commerce fraud is most prevalent. - Communicated with banks, hotels, and customers to authenticate customer information and ensure minimal losses to the company.

- Trained several successful individuals within the company, 4 of whom became members of management themselves- Promoted consistently since being hired moving from a Part Time Personal Banker up to Banking Center Manager- Ensured that the branch adhered to all banking regulations and policies, and met all sales goals