Director Of Marketing, Customer Service, Account Management
Greater Grand Rapids, Michigan Area
Marketing ManagerFire Pros Inc. –Grand Rapids, Michigan- July 2012 to Present Successfully set ground work for marketing department, implementing strategies as necessary: entry to market, budget allocation, and ROI on campaigns and initiatives. Implemented full company re-branding. Content creator for mission statement, vision, and values for the company Management of digital space, website design, project and content management from design to launch, along with monthly reporting across all marketing channels. Full collaboration on new initiatives, content creation, and project management across all departments and mediaCreation and management all of social media platforms with frequent strategies for growth and interaction.Email campaigns using Mail Chimp for our customer base for email campaigns. Goals were to improve customer retention, improve interaction, increase operational effectiveness, and promote products and services. Reporting through Google Analytics and GMB for our digital management and reporting. Oversee the campaigns and manage all the exposure and leads through Google Adwords. Created survey's through Qualtrics (similar to Survey Monkey) to achieve insight on customer's experience and improvement through customer service, the sales process, and product/service offerings.Designed and created advertisements for special promotional products for trade shows, publications, marketing materials, and various marketing initiatives.Started an internship program with GVSU for future marketing and sales professionalsUsed integrations to the website to promote customer service interaction and foster 1700+ reviews and enhance SEOCoached and trained multiple sales persons on the competitive advantage of our brand and how to use our marketing strategies to sell. Attended multiple networking events to promote brand, gather ideas, and collaborate with IT professionals