- Enhanced customer satisfaction by 25% through the development andimplementation of a new CRM strategy.- Led a team of 5 in redesigning the product display layout, resulting in a15% increase in sales.- Conducted weekly training sessions for new staff on POS systems, inventory management, and customer service excellence.- Inventory management: Understanding of stock control and inventorymanagement principles.- Customer relationship management (CRM): Knowledge of CRM software and its use in building and maintaining customer relationships.- Customer service: Ability to provide exceptional customer service, resolve complaints, and build rapport with customers.- Teamwork: Effective collaboration and team-building skills for working effectively in a retail environment.

Led a project aimed at developing an innovative solution for battery recycling to reduce environmentalimpact and promote sustainable practices.Leadership & Strategic Planning: Spearheaded a team to create and pitch a business model focused onbattery recycling and environmental sustainability.Pitching & Presentation: Delivered persuasive pitches, showcasing the project's potential impact andmarket viability to a panel of judges.

- Enhanced Product Offerings: Collaborated with design and merchandising teams to curate and manage fashion collections, ensuring alignment with current trends and consumer preferences.- Market Analysis: Conducted market research to identify emerging trends, competitive landscape, and customer preferences, contributing to informed product development decisions.- Product Lifecycle Management: Assisted in the planning and execution of product launches, managing timelines, inventory, and cross-functional communication to ensure successful market entry.- Customer Feedback Integration: Gathered and analyzed customer feedback to identify product improvement opportunities, enhancing customer satisfaction and product relevance.- Financial Oversight: Supported budgeting and forecasting activities, tracking product performance metrics to ensure financial targets were met.

- Managing staff, including hiring, training, and scheduling.- Overseeing the dining experience to ensure high levels of customer satisfaction.- Monitoring financial performance, including budgeting, cost control, and profitability.- Ensuring compliance with health and safety regulations.- Developing and implementing marketing and promotional strategies.

- Streamlined the technical support process, reducing response time by 20%.- Attention to detail: Highly detail-oriented with a strong commitment to accuracy.- Provided support via phone, email, and remote login to fix complex technical issues with the engineers. - Successfully resolved technical issues for 5 clients per day, resulting in a 23% increase in customer satisfaction.- Mentored 3 junior staff members, enhancing their technical skills and knowledge in software and hardware troubleshooting