•Provides outstanding customer service at all times•Consistently controls food, beverage, and labor costs to maximize profitability •Performs training and onboarding for new staff, manages both front and back of house staff•Performs general office functions including answering emails, phone calls, and internet reviews. Publishes new content on social media•Performs payroll and orders beer, wine, and spirits for restaurant •Consistently uses problem-solving skills to handle customer complaints, building maintenance, and other unexpected issues in an outstanding manner

• Assist customers in determining type and quality of merchandise, make suggestions, and maintain the shoe department’s visual presentations• Assume a leadership role in the absence of a supervisor and trained multiple new employees• Strengthen valuable marketing skills in the areas of advertisement, professional sales, brand and product management, and rapport building• Regularly exceed sales goals and earned top sales record by month on multiple occasions

• Optimize profits by controlling food, beverage and labor costs.• Increase sales by ensuring guest satisfaction and prompt problem resolution.• Maintain an overall management style in accordance with established company policy.• Provide leadership and direction to all team members to ensure efficient operation.