Evan Doss Email & Phone Number

Dublin, Ohio, United States

Responsibilities include: Manage the end-to-end client onboarding process, from contract signing to hand off to operations, ensuring a seamless transition and exceptional customer experience. Consult with current clients to understand their IT needs and assist them in creating an IT roadmap and budget for future growth. Present and sell IT solutions that will transform the way our clients do business, providing them with the tools and technology they need to succeed. Conduct quarterly business reviews with existing clients to evaluate their satisfaction, address concerns, and identify opportunities for improvement. Serve as the liaison between the client, operations, and technical engineers, ensuring alignment and satisfaction with our services. Take ownership of client retention, monitoring service levels, and providing regular reporting on client satisfaction. Collaborate with Virtual CIO teams to develop and manage strategic plans for assigned managed customers. Handle contract renewals and price increases in a proactive and strategic manner. Maintain proactive communication with key decision makers, building and nurturing strong relationships. Work closely with the service delivery team to address customer escalations and troubleshoot technical issues.

Toronto, Ontario, Canada

As a Customer Enablement Specialist I have a critical customer-facing role to facilitate a best in class Customer Enablement onboarding experience. Work on multiple projects simultaneously, managing all aspects of the onboarding. This role is tasked with delivering a quality prescriptive onboarding experience to our SMB customers, as well as managing their customer experience along the way. Considered a Subject Matter Expert in the AlayaCare platform specializing in ensuring projects are delivered in a way that ensures adoption.

Toronto, Ontario, Canada

Work with both end users and development to deliver top quality support for proprietary software applications. Aid with troubleshooting and analyzing systems. Audit, verify, and test data.

Work with both end users and developers to deliver top quality support for Delta Health's proprietary care-at-home software applications. Provide assistance with troubleshooting issues and analyzing systems. Along with auditing, verifying, and testing data. Delta Health was bought out by AlayaCare soon after I started.

Served as virtual CIO for Clients in Eastern US and Switzerland. This included project management, enterprise resource planning, infrastructure consulting, network consulting, and security consulting. Managed day-to-day tasks that ranged from: quarterly business reviews, strategic assessments, responding to RFPs, employee training, ticket resolution, documentation, and writing SOPs.

Lancaster, Ohio

Ensured a streamlined and profitable operation in the delivery of client services through the management and coordination of resources required for client fulfillment. Responsible for the management and scheduling of client engagements, which included projects, on demand requests, escalated help desk requests, and support for the network. Advise and support projects managed by other Advisors. Responsible for the profitability, timeline and deliverables of assigned client engagements. Responsible for the utilization of the service team, including planning and coordinating the team’s education and certifications. Performed fulfillment on client engagements through Project Management or other technical activities. Assisted with the definition and implementation of IT policies, procedures and best practices.

Managed merger with WALL-IT. Managed multiple departments being the point person for all other employees whether it is for a helping hand,questions, or concerns. Supported several small businesses helping them with all of their technology needs, on-site or remotely.

Started company as a 50/50 partner. Served as an IT consultant for multiple companies and built relationships with businesses throughout central Ohio. Successfully built company to the point of being bought out by Centerline Enterprises.

Started as hardware technician, building and fixing everything that came through our doors.Promoted to network installer traveling nationwide installing full networks and implementing company’s software for Veterinary Hospitals.Promoted to lead inside sales based on my ability to communicate clearly between the IT department and sales department.