Evan Dugger Email & Phone Number

Richmond, Kentucky, United States

• Member of three-man IT team dedicated to supporting workflow of 370 employees across 7 different clinic locations, in a multiple-disciplinary medical environment.• In charge of mobile deployment and setup of iPads for each site per request using Meraki MDM and Apple Business Manager.• Responsible for setting up and ensuring accurate information in Active Directory, Azure AD, and Microsoft 365 accounts.• Helped support NextGen EHR, EDR, and PM by editing templates, adding and disabling accounts, helping to maintain SQL server databases, and ensuring server functions were running as intended.• Worked with Liberty Pharmacy software ensuring proper maintenance, installation, and functionality.• Spearheaded the process of setting up printer deployment through Group Policy with Active Directory as well as the cataloging and organizing of user devices.• Worked with firewall whitelisting and blacklisting using Check Point infinity Portal.• Managed the creation and deployment of computer images using ManageEngine Desktop Central. • Lead the day-to-day operations of the Help Desk and ticket queue. Closed over 1,032 ticket in 8 months of work.• Consistently asked by IT Director to join meetings with vendors to discuss issues or troubleshooting steps we needed help with.• Assisted in the setup of new network devices such as Meraki MS120 switches and Ruckus Brocade ICX 7250 switches using both the web interface and PuTTy interface.

Lexington, Kentucky, United States

*Actively work ticketing system, to troubleshoot and accurately assist user.*Imaging, deploying, and installing new computer all in ones, laptops, iPads, and Surface Pros.*Work with vendors and third party applications to install, configure, and maintain software.*Maintain proper documentation and describe detailed closing notes, when finished working a ticket.*Responsible for covering multiple areas in the case of absent coworkers.

Lexington, Kentucky, United States

-Team member of Epic Healthcare software roll out of ~15,000 computer systems at University of Kentucky Healthcare.-Assisted in imaging and setup of Epic software onto new computer systems.-Top TDR tester with successfully passing over 1,300 computers and laptops.-Tasked with training UK employees in TDR testing.-Placed as back-up lead to delegate workflow.-Appointed leader of mobile deployment team. Responsible for cataloguing, organizing, deployment, and delivering 388 Welcome iPads, 188 Welcome Surface Pros, and 228 E-Signature iPads, to 17 different sites.

Harlan, Ky

• Provided desktop support for computers, printers, software, and networking equipment.• Accurately and respectfully resolved end user issues with varying troubleshooting steps by phone and chat.• Responsible for independently closing over 1,000 cases in my first busy season (August 2015-October 2015) compared to 600 for the average temporary employee. • Only temporary employee, out of 30, offered fulltime employment.• Resolved 96.2% of cases without transferring to the escalation team.• Analyzed programs and systems so that they were efficiently and effectively processing information.• Ensured privacy and sensitive information was secure and remained confidential. • Traveled and trained new customers across 12 states and 40 different sites. • Consistently asked to collaborate with level 2 and 3 agents.

• Responsible for the integration of all past, present, and future cloud-based game film storage so that all athletes, coaches, and administration could access the game film with school emails.• Created and maintained user accounts for each player and coach.• Communicated effectively with coaches and athletes, ranging from organizing meetings, one on one workouts, and film study.• Repaired, catalogued, and ensured that all equipment met KHSAA (Kentucky High School Athletic Association) guidelines and standards.• Demonstrated leadership as positive role model for team athletes and community members.• Coached offensive lineman that led the way for school record three 1,000 rushers in single season.

Bachelor'S Degree, Sport And Fitness Administration/Management, 3.6

Associate'S Degree, Computer And Information Technology, 4.0