Evan Epstein Email & Phone Number

Pleasanton, California, Us

Pleasanton, California, Us

Pleasanton, California, Us

Redwood City, Ca, Us

Recruited, mentored, and coached CS team, fostering collaboration within the group to create a customer-centric culture. I developed standardized success plan templates to leverage and demonstrate customer ROI and establish relationships with key clients at all levels, from end-user to C-level boosting client case studies 3X in a period of 9 months. I Oversaw the technical support team, tracking key support metrics in zendesk, resulting in 97% satisfaction in CSAT scores. I also advocated on behalf of customer executives to ensure feedback was clearly captured in JIRA to drive the product roadmap.

Nashville, Tennessee, Us

Main point of contact throughout customer lifecycle for a set of enterprise clients to ensure that they are 100% satisfied and fully understand how Selligent's unique product technology and services can benefit their business. In doing so, I identify growth opportunities within my client base where I work with them to understand their unique business needs in order to achieve their business and marketing goals. I build and maintain strong customer relationships across my client base managing client renewals and upsell opportunities. I provide critical product knowledge to help streamline deployment and improve operations of my clients’ onboarding. I facilitate and partner with client-facing teams to tackle complex architecture projects and direct major transformation initiatives. With a clear vision and a tailored success plan custom to the client, I cultivate and foster a successful program that drives results, revenue, and ROI.

Nashville, Tennessee, Us

Ownership of key enterprise customer accounts as a business and technical advisor driving customer success. Working closely with the product and engineering team, I help to define the product vision and ensure the customer requirements and satisfaction goals are met. In my role, I ensure customer escalations are tracked, communicated, and resolved. Additionally, I establish and enhance work flows, best practices and standards to ensure excellent customer experience.

Dublin 2, Ie

Aligned to the Systems Integration and Technology practice, and a focus on Communications, Media, and High Tech clients.Responsible for delivering large-scale, complex programs that marry processes with solution development and technology to enable clients to transform the way they do business. I helped businesses define their needs and then design and implement adaptable yet predictable and easy-to-maintain solutions that support their strategic business imperatives. I Facilitated weekly “C” Level and project functional manager meetings to drive business direction and provide visibility for the project delivered timelines. I Drove PMO methodology projects, issue and risk management, reporting dashboard and predictive analytics.

San Jose, Ca, Us

Defined and Implemented design for manufacturability on various new access points, mitigating technical risks and driving cost avoidance. This included first article testing of prototypes and tooling qualifications for contract manufacturers. Drove value engineering projects resulting in a 90% cost reduction on product accessory kits. Communicated DFM issues by interfacing between suppliers, NPI, and the design engineers. Evaluated and assessed different resin opportunities and provided cost savings potential of $300,000/yr.

Us

Created, implemented and analyzed testing procedures and methodologies for interfaces, data integrity, high volume and stress testing. Certified terminals, interface servers, and other hardware. Performed system integration testing to ensure compatibility among all software and hardware components

Masters, Business Administration

Masters, Industrial Engineering

Bachelors Of Science, Mechanical Engineering