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Evan Epstein phone numbers
I am a seasoned customer success professional, experienced in implementing SAAS technology solutions, building long-term client relationships and driving success for businesses through a customer-centric approach. I am responsible for the account stewardship and operational leadership of highly strategic customer relationships. I have significant experience focusing on delivering client outcomes and improving client experiences throughout the customer journey, from implementation and adoption to expansion and advocacy. Through proven leadership and technical capabilities adept at managing multi-million dollar revenue streams, I work to cultivate my client base, and manage multi-disciplinary projects while navigating complex challenges. I help drive business direction for billion dollar firms, through the implementation of innovative technologies.Specialties: Customer success, account management, program and project management, digital marketing solutions, software/saas sales, start-ups, system integrations, team growth, CRM, leadership, estimating and planning, issue and risk management, functional test planning and execution
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Manager, Customer SuccessWorkday Aug 2022 - Jul 2024Pleasanton, California, Us -
Senior Principal Customer Success Manager - Large EnterpriseWorkday May 2022 - Aug 2022Pleasanton, California, Us
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Principal Customer Success Manager - Large EnterpriseWorkday Feb 2019 - Apr 2022Pleasanton, California, Us
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Director Of Customer SuccessKahuna Apr 2018 - Feb 2019Redwood City, Ca, UsRecruited, mentored, and coached CS team, fostering collaboration within the group to create a customer-centric culture. I developed standardized success plan templates to leverage and demonstrate customer ROI and establish relationships with key clients at all levels, from end-user to C-level boosting client case studies 3X in a period of 9 months. I Oversaw the technical support team, tracking key support metrics in zendesk, resulting in 97% satisfaction in CSAT scores. I also advocated on behalf of customer executives to ensure feedback was clearly captured in JIRA to drive the product roadmap. -
Senior Customer Success ManagerSelligent Marketing Cloud Jan 2015 - Apr 2018Nashville, Tennessee, UsMain point of contact throughout customer lifecycle for a set of enterprise clients to ensure that they are 100% satisfied and fully understand how Selligent's unique product technology and services can benefit their business. In doing so, I identify growth opportunities within my client base where I work with them to understand their unique business needs in order to achieve their business and marketing goals. I build and maintain strong customer relationships across my client base managing client renewals and upsell opportunities. I provide critical product knowledge to help streamline deployment and improve operations of my clients’ onboarding. I facilitate and partner with client-facing teams to tackle complex architecture projects and direct major transformation initiatives. With a clear vision and a tailored success plan custom to the client, I cultivate and foster a successful program that drives results, revenue, and ROI. -
Strategic Account ManagerSelligent Marketing Cloud Oct 2012 - Jan 2015Nashville, Tennessee, UsOwnership of key enterprise customer accounts as a business and technical advisor driving customer success. Working closely with the product and engineering team, I help to define the product vision and ensure the customer requirements and satisfaction goals are met. In my role, I ensure customer escalations are tracked, communicated, and resolved. Additionally, I establish and enhance work flows, best practices and standards to ensure excellent customer experience.
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Systems Integration ConsultantAccenture Jul 2008 - Oct 2012Dublin 2, IeAligned to the Systems Integration and Technology practice, and a focus on Communications, Media, and High Tech clients.Responsible for delivering large-scale, complex programs that marry processes with solution development and technology to enable clients to transform the way they do business. I helped businesses define their needs and then design and implement adaptable yet predictable and easy-to-maintain solutions that support their strategic business imperatives. I Facilitated weekly “C” Level and project functional manager meetings to drive business direction and provide visibility for the project delivered timelines. I Drove PMO methodology projects, issue and risk management, reporting dashboard and predictive analytics. -
New Product Introduction Engineering InternCisco Systems Jun 2007 - Sep 2007San Jose, Ca, UsDefined and Implemented design for manufacturability on various new access points, mitigating technical risks and driving cost avoidance. This included first article testing of prototypes and tooling qualifications for contract manufacturers. Drove value engineering projects resulting in a 90% cost reduction on product accessory kits. Communicated DFM issues by interfacing between suppliers, NPI, and the design engineers. Evaluated and assessed different resin opportunities and provided cost savings potential of $300,000/yr. -
Software Test EngineerInfogenesis Jun 2005 - Sep 2006UsCreated, implemented and analyzed testing procedures and methodologies for interfaces, data integrity, high volume and stress testing. Certified terminals, interface servers, and other hardware. Performed system integration testing to ensure compatibility among all software and hardware components
Evan Epstein Skills
Evan Epstein Education Details
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California Polytechnic State University-San Luis ObispoBusiness Administration -
California Polytechnic State University-San Luis ObispoIndustrial Engineering
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Uc Santa BarbaraMechanical Engineering
Frequently Asked Questions about Evan Epstein
What is Evan Epstein's role at the current company?
Evan Epstein's current role is Customer Success Leader at Workday.
What is Evan Epstein's email address?
Evan Epstein's email address is ej****@****ail.com
What is Evan Epstein's direct phone number?
Evan Epstein's direct phone number is +161791*****
What schools did Evan Epstein attend?
Evan Epstein attended California Polytechnic State University-San Luis Obispo, California Polytechnic State University-San Luis Obispo, Uc Santa Barbara.
What skills is Evan Epstein known for?
Evan Epstein has skills like Customer Relationship Management, Software As A Service, Program Management, Integration, Analytics, Crm, Email Marketing, Business Process Improvement, Business Process, Project Management, Product Development, Testing.
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