Oversight, planning, implementation, and training of all data systems including POS, RIS, handhelds, network, and communications. Primary Point of Contact for all regulatory agencies including USDA, FDA, NYS, NYC, FDNY.

I was hired as General Manager role to transform this 60-employee company following relocation.In less than 18 months, I successfully transformed loss into significant profit, achieving a 41% increase in sales.Key to this success have been developing a high performing team with a strong ethos of collaboration that has helped enhance customer service times and intra-departmental communications. I have worked closely with all employees to train them in customer engagement and… Show more I was hired as General Manager role to transform this 60-employee company following relocation.In less than 18 months, I successfully transformed loss into significant profit, achieving a 41% increase in sales.Key to this success have been developing a high performing team with a strong ethos of collaboration that has helped enhance customer service times and intra-departmental communications. I have worked closely with all employees to train them in customer engagement and supported the buyers in developing greater purchase order discipline. Show less

I was recruited to improve sales while leading 17 employees in this natural food and vitamin store and successfully achieved this, increasing sales by 10% and boosting customer footfall by 7%.Key features of this role were devising a new customized ordering interface in collaboration with a programmer, improving customer relations and enhancing ordering efficiencies.I also initiated print and digital marketing programs to promote the store, increasing traffic and growing… Show more I was recruited to improve sales while leading 17 employees in this natural food and vitamin store and successfully achieved this, increasing sales by 10% and boosting customer footfall by 7%.Key features of this role were devising a new customized ordering interface in collaboration with a programmer, improving customer relations and enhancing ordering efficiencies.I also initiated print and digital marketing programs to promote the store, increasing traffic and growing awareness of the brand across the local community. Show less

I turned around this struggling business in under three months, boosting sales growth by 16%, reducing shrink by two thirds and establishing a customer loyalty program.

Achieved 20% sales growth and 33% improvement in gross margins, despite recession. Key involvement in Department Manager and Store Manager training.

Provided private practice in naturopathic medicine, creating individualized plans with clients. Primary areas of focus include homeopathy, nutrition, botanicals, and counseling.

Develop dynamic face-to-face and online educational content, working closely with Instructional Designer to create seamless integration of classroom and home learning environments.

Helped to establish nutraceutical department. Primary responsibilities included product selection, buying, sales, and associate training.