Customer Care Analyst• Provide level 2 application and technical support to Streamline Health clients: Correct and manipulate SQL database. Troubleshoot application and server errors utilizing SQL tools, Window server application tools, and testing. Provide or implement best practice resolution to issue. Provide information on application upgrades, hot fixes, defect and enhancement disposition. Create, track and update support tickets using SalesForce.Computer Operations… Show more Customer Care Analyst• Provide level 2 application and technical support to Streamline Health clients: Correct and manipulate SQL database. Troubleshoot application and server errors utilizing SQL tools, Window server application tools, and testing. Provide or implement best practice resolution to issue. Provide information on application upgrades, hot fixes, defect and enhancement disposition. Create, track and update support tickets using SalesForce.Computer Operations Specialist• Monitor: all severs in the corporate domain and within the SaaS Data Center, LAN, and WAN including T1 services to SaaS locations. Monitor and test all applications within the SaaS responsibility. Update and maintain standard operating procedures. Support User Profile administration in Active Directory and SaaS Client specific applications. Perform weekly tape rotation and inventory updates.• Provide: Level 1 customer support during after hours and weekends. • Application: Microsoft Windows XP, Vista and 7. Windows Server 2000, 2003 and 2008. Microsoft Windows Office products 2003, 2007 and 2010. VMware. Whats up Gold. Mortens. NetVault. SalesForce. Streamline Health developed medical documentation software. Symantec, McAfee and Kaspersky Antivirus. Show less

Obtained Comptia A+, N+ / MCP certifications. Completed Windows Server 2003 Network Infrastructure (70-291) and Environment (70-290) class, did not test for certification.Small Office infrastructure support: server and network setup, computer repair and maintenance, printer setup and maintenance, backup and restore, web page support.

Responsible for the direct supervision of all activities/workloads for the Mason data center Operations staff (7x24x365). Responsible for counseling direct reports on job performance, career development and training. Perform Change Control tasks, effectively communicating all equipment changes to the Enterprise Change Control Board on a weekly basis. Responsible for asset management on all equipment located at the Mason and Hamilton, Ohio data centers. Request and coordinate all cabling and… Show more Responsible for the direct supervision of all activities/workloads for the Mason data center Operations staff (7x24x365). Responsible for counseling direct reports on job performance, career development and training. Perform Change Control tasks, effectively communicating all equipment changes to the Enterprise Change Control Board on a weekly basis. Responsible for asset management on all equipment located at the Mason and Hamilton, Ohio data centers. Request and coordinate all cabling and environmental maintenance at the Mason data center. Work directly with internal/external auditors on SOX quarterly/yearly audits. Show less

Air Traffic Controller: Facillity Watch Supervisor - Responsible for all air traffic within airport radar traffic area. Tower Supervisor - responsible for all airtraffic within the airport traffic area.