Managing cases for individuals seeking O-1/EB-1/EB-2 status in the United States.

Drafting legal letters and documents for clients applying for permanent residency in the United States. Handling highly technical documents in STEM-related fields and converting complex, dense information into plain and professional language for the United States Citizenship and Immigration Services. Experience in technical writing includes but is not limited to computer science, artificial intelligence, mechanical engineering, electrical engineering, medicine, and biology.

Oversaw and managed the production process of 3000+ award plaques for clients, including data entry, proofreading custom-made graphics for plaques, drafting and submitting production orders for manufacturers, and coordinating with manufacturers and businesses on specifications for each plaque. Researched databases and developed a list of potential database features for programmers to implement to increase efficiency and accelerate workflow. Managed a team of 10 employees to generate new client sales and retain recurring annual client sales. Worked with clients for any plaque errors and rerouted potential sales to sales representatives. Drafted a training manual for the database and the Administrative Manager position. Assisted with the start of Top Rated Online’s distribution counterpart United Manufacturing by establishing a foundation to build the company from.

Worked in various imprints for editing services such as Archway Publishing and Balboa Press, independent labels of Simon & Schuster and Hay House. Coordinated with 300+ authors on projects, including books and essays, handling and editing dozens of manuscripts daily. Edited 250+ manuscripts to fulfill services and quality assurance on par with publishing industry standards.