Evan G. Email & Phone Number

Greenwich, Connecticut, United States

Stamford, Connecticut, United States

Let's Ride! Professional transportation services for the NYC Metro Area

Hartford, Connecticut Area

Launched and operate three franchise stores.

Westport, Connecticut, United States

Greater New York City Area

• Recognized for driving success in employee recruitment and retention, staff development, conflict resolution, benefits and compensation, records management, policies development and legal compliance for a.
• Substantially boosted hires by over 80% compared to prior years through oversight and direction of the recruiting team.
• Key in employee success and engagement, providing coaching to leaders in support of performance management, employee relations, human resources policy & benefits administration issues.
• Optimized organizational key metrics and significantly advanced the HRIS technology platform.
• Implemented innovative and unbiased approaches, policies, & procedures to effect continual improvements in efficiency of department & services performed.
• Transformed training department to deliver best in class training, resulting in 60% improvement in overall training compliance.

Shelton, CT

• Recognized as an essential member of the senior team, charged with guiding the Company through the sub-prime mortgage crisis by building transformative people and business strategies, including playing a critical key.
• Spearheaded a reduction in healthcare costs of 10%, and a reduction in payroll expenses of 50% through a strategic insourcing of the payroll function.
• Collaborative communicator driving success as the key HR Business Partner for 7 operating divisions, locations in Denver, CO, Tampa, FL, Shelton, CT, Salt Lake City, UT, Pittsburgh, PA and Bristol, UK.
• Played a pivotal role as a key contributor in the final organizational sale to Radian, Inc.

Shelton, CT

• Demonstrable success overseeing and directing all facets of P&L, as well as in spearheading and coordinating staff comprised of 1.5K+ employees.
• Lauded as a critical company asset and business partner, while maintaining a key role in creation of new multi-million-dollar order system
• Created unprecedented partnership between logistics and client service teams to improve operational efficiency 10% annually while simultaneously overseeing all aspects of logistical support for field operations.
• Modernized the operation by creating a quality assurance program and a dynamic staffing algorithm.

Trumbull, CT

• Championed the online (www.netmarket.com) and catalog retail operations, generating annual revenues of $30 million.
• Generated a significant increase in operating margin 80% by analyzing merchandise profitability, reducing returns, and streamlining merchandise shipment and return procedures.
• Slashed ship times, return rates, and customer service complaints 15-30% by analyzing and modifying the supply chain, improving processes, and changing service protocols based on customer surveys.
• Upgraded technology infrastructure by spearheading major projects, including a primary roll-out to 600 vendors.
• Eliminated $1.5 million from accounts payable by conducting a comprehensive vendor account reconciliation audit.

• Achieved efficiency ratio in top 5% of over 70 contact centers by improving customer experience and automating transactions through voice recognition technology, where we ranked #2 (out of 70) in a Gelfond Group survey.
• Sustained a key role in several projects to improve telecommunications capabilities, including the increase of accessibility through email, chat, and voice recognition unit functionality.
• Limited employee attrition to 4.5% annually by improving feedback, providing incentives, and raising expectations.
• Designed and developed company-wide Idea Forum, an internal venue for reviewing case studies to improve service and operation, establishing full range of internal measurement and productivity tools, staffing models.

Greater New York City Area

Msilr, Labor Relations - Human Resources

Bse, Industrial Operations Engineering