Evan Gallup Email & Phone Number

Iron Mountain, Mi, Us

Manage customer onboarding projects, ensuring all systems were properly configured and staff trained on customer systems and processesManage dynamic project resource allocation/coordination within multiple teamsMaintain system documentation and procedures relating to operational support, system design and configuration. Maintain in-depth understanding of products and servicesManage projects while ensuring proper prioritization and timely completion

Work with team members to increase individual performance and set realistic improvement goalsMaintain customer relations through regular meetingsImplement tracking of KPIs to increase productivity and customer satisfactionOversee day to day operations Ensure team adheres to scope of work in contractsGenerate additional revenue by working with customers on projects that fall outside of the normal scope of work

Configuration of DHCP and cable modem provisioning in Cisco Prime Network Registrar and DHCPd for large and small cable infrastructures.Configuration and Implementation of TACACS+ for secure logins for internal and customer compatible equipment.Configuration, setup, management, monitoring and logging of networking equipment and configurations. Using a variety of Linux tools to monitor and manage the network.Configuration of VRFs in combination with GRE tunnels to separate customer’s networksConfiguration of OSPF on internal network, including running OSPF on Linux serversExperience of maintaining VMware ESXi environmentsCreated and maintain 100+ cable modem configuration filesKnowledgeable in Ruby programming language as well as some experience with Python programming languageAssisted in implementing a billing system with our Ruby on Rails application via a REST API

Iron Mountain, Michigan, United States

Troubleshoot and resolve core network issues (routing, VLANs, misconfiguration, etc.)Troubleshoot and resolve end user cable customer issues (RF signal levels, incorrect provisioning, DHCP, VoIP, etc.)Track issues via trouble ticket softwareAdhere to predefined SLAs for trouble tickets and issue resolution

Installed Access Points, Switches and WLCs in a variety of environments including Hotels, Casinos and Universities.Completed necessary Physical connections (fiber and CAT 5/6) to connect all equipment to the core networkAssist in switch and WLC configurationsInstalled Access Point cable modems via Radio Frequency Coax cablingRe-organized and re-cabled Radio Frequency Coax break out rooms

Fort Knox, Kentucky, United States

Handled Logistics for all aspects of Armor Officer TrainingSupported Armor Officers in areas of leadership and mentoring for soldiers

Fort Stewart, Georgia, United States

Handled logistics & scheduling for day to day activities of specific US Army personnel Used US Army computer systems & software in data processing, tracking and coordinating of personnel information files, schedules, reports, activities, personnel strength awards, and government travel requests etc. Examined employee personnel files to answer inquiries and provided information for personnel actions.

Fort Stewart, Georgia, United States

Active Deployment (Various locations in Iraq) 01/07 – 03/08 responsibilities included: obtain, distribute and share vital combat and battlefield information on the enemy and on combat circumstances and environmental conditions.