● Led process improvement projects resulting in more effective and efficient business operations in the areas of: detailed cleaning of all store equipment, proper temperature control of prepared foods and corresponding freezers, cash handling and end of shift cash drawer reconciliation. ● Assisted technical teams in troubleshooting software and hardware components to solve issues efficiently and accurately; including: Brinks safe, POS systems, self checkout equipment, freezer and fridge containers, gas pump software, store computer. ● Built and maintained strong relationships with vendors and guests by connecting on a personal level. ● Employed servant-leadership mentality by listening for understanding, communicating respectfully and addressing customer concerns to reach win-win solutions. Empowering team members to be successful through coaching, training, and performance reviews.

● Conducted comprehensive computer diagnostics, troubleshooting, and repairs, demonstrating hands on proficiency in LCD, motherboard, daughterboard, HDD, and keyboard replacements. ● Diagnosed and gained experience with different software, solving error codes and running tests after repairs. ● Utilized ticketing tools and other software to log, prioritize, and track unit entries and data, ensuring timely resolutions and detailed documentation of work completed. ● Handled multiple tasks simultaneously while communicating with QC and leadership, efficiently providing high quality repairs and an ability to meet deadlines.

● Installed and configured POS software on new and existing terminals, performing software updates for systems across multiple restaurant locations.● Trained restaurant staff on how to use new POS features.● Troubleshooted and resolved issues related to user authentication, password resets, and security policies using Active Directory tools.● Installed and maintained network infrastructure (routers, Wi-Fi access points)

• Lead daily operations, driving sales growth, and ensuring exceptional customer service in a fast-paced retail environment.• Oversees hiring, training, and supervising staff, while efficiently managing inventory (including store orders), finances (payroll processing), and compliance with 7-Eleven company standards.• Cultivate strong culture values with a family-like team, tackling day-to-day operations with an inclusive and community oriented approach.