Evan Holler Email & Phone Number

Pittsburgh, Pa, Us

Developed and implemented standards, policies, and procedures to enhance quality and compliance, resulting in improved overall performance and productivity.• Utilized data analysis and reporting to identify trends, areas of improvement, and opportunities for quality enhancement, leading to effective decision-making and targeted action plans.• Collaborated with management and teams to address emerging trends and devise proactive strategies to improve quality assurance on a monthly and yearly basis.• Conducted regular case reviews, facilitated meetings, and provided individualized feedback to support teams and drive continuous improvement efforts.

Resolved customer escalations through effective communication and problem-solving, ensuring high customer satisfaction and maintaining positive relationships.• Compiled and presented data analysis to support issue resolution goals, driving improvements in service quality and informed decision-making.• Managed system enhancements, from compiling requests to conducting quality assurance testing, resulting in a user-friendly portal and minimizing errors before and after release.• Provided leadership in training and supervising teams, promoting policy adherence, achieving metrics, and fostering a high-performing workforce. Additionally, actively contributed to continuous improvement efforts, identifying opportunities to enhance system features, policies, and procedures.

Steubenville, Ohio Area

Manages live sound for university events, which includes sound engineering and recording, controlling and caring for equipment, inventorying, budgeting, interviewing, hiring, training, and scheduling technicians.

Abington, Pennsylvania

Souderton ,Pa