Evan Hung Email & Phone Number

Richmond Hill, ON, CA

Toronto, Ontario, Canada

Serving as primary point of contact for Service Delivery of Lottery applications and Retail support. Accountable for Lottery release management, demand management, prioritization and ensure vendors provide the service and performance being contracted for. working with cross functional team to coordinate, plan, schedule and deliver on customer expectations..

Vaughan, ON

• Leads IT projects execution and serves as single point of contact for Business Executives in Ontario region. Analyze business operation plan and process for area of improvement. Design and present enhancement proposal.
• Designed and rolled out PLC Digitize Project for Civil Engineering team to mobilize workorder and progress report. Successfully reduce business operating cost and report submission time.
• Automated Infrastructure team PowerBI KPI dashboard to improve report accuracy and decrease frequency from weekly to daily.
• Rolled out call center transformation project by integrating Anywhere365 Enterprise Dialogue Management system onto Skype for Business platform.
• Performed analysis on Tower Design team process and infrastructure to rectify several IT security issues, underperformed and non-compliance areas.
• Honored with 2019 Telecon President’s Award in recognition of outstanding contribution.

Toronto, ON

• Managed $90M IT sustainment and maintenance portfolio annual budget. Developed strategic project proposals in collaboration with executives and stakeholders. Supported project managers and monitored performance and.
• Analyzed, prepared, and presented monthly, quarterly, and year-end reports and proposals, allowing senior management to reduce annual operating cost by $5M for 3 consecutive years.
• Enriched reporting capabilities for stakeholders, providing real-time, self-serve results and dashboard, freeing up 25% resource time on adhocracy reports preparation.
• Analyzed and adjusted Payment System Transition project plan, bringing interdependent Payment Card Industry (PCI) compliancy sub-projects back on schedule.
• Researched Nice Call Center Software solution; recommended best-value option to senior management, reducing $5M capital and $2M operating expenditures.
• Analyzed infrastructure maintenance contracts and negotiated savings options with vendors for free maintenance service during project testing and configuration phases as well as hardware implemented in non-production.

Toronto, ON

• Initiated, planned, budgeted, executed, and closed Registry and Managed Services projects. Led complex project team of developers, QA, contractors, customer support, implementation teams, and client’s technical.
• Launched Registry System improvement project, reducing annual operating cost 30% and increasing efficiency of building, testing, and deployment cycle. Accelerated user satisfaction by minimizing downtime.
• Managed native language projects for Internationalized Domain Name (IDN), incorporating tastes and consumption habits of different markets while addressing local regulation requirements.
• Primed generic Top Level Domain (gTLD) project, leading company to pass Pre-Delegation Testing (PDT); 1 of the first 3 service providers worldwide to meet launching requirement.
• Partnered with technical architect and security analyst, designing and executing anti-spam project; new product generated additional revenue and increased customer satisfaction.

Toronto, ON

• Directed monthly releases, project teams, and multiple testing environments.
• Worked closely with business project managers and QA teams throughout release lifecycle, determining project interdependencies, conducting risk assessments, and planning effective mitigation strategies.
• Completed 40+ releases (each release containing 20+ projects), meeting budgets, timelines, and 100% of key performance indicators (KPI).
• Chaired release review and change management meetings, clearing issues or uncertainties in timely manner.
• Honored with TELUS Bravo Award (2007 & 2008) in recognition of outstanding performance.

Toronto, ON

• Managed $15M annual Client Computing hardware and software purchasing budget.
• Tracked and forecasted hardware and software usage as well as license reconciliation.
• Approved procurement and prepare Purchase Orders.
• Oversaw technology rollover projects and TELUS new store building projects.
• Maintained vendor relationship and provide ongoing review of contracts.
• Honored with TELUS Bravo Award 2004 in recognition of outstanding budget improvement

Toronto, ON

• Maintained IT asset
• Kept record of hardware, end user devices and software licenses
• Coordinated hardware repair and recycle surplus assets
• Conducted new hardware and device evaluation
• Honored with TELUS Bravo Award (2002) in recognition of outstanding performance.

Toronto, ON

• Managed Network infrastructure projects.
• Met with clients and Account Managers determining technology requirements
• Developed project scope, technical specifications and procurement requirements for sign off
• Prepared project plan, LAN / WAN design layout and coordinate resources
• Established trusted relationship with cross-functional teams for project execution
• Communicated with client on project progress and prepare weekly status report

B.Comm, Business Computer Information Systems

Itil Foundation Certification

Diploma, Information Technology Management

Foundations Of Business Analysis