Evan Hunter Email & Phone Number

West Valley City, Utah, United States

• Diagnosed hardware and software issues via phone calls, email, Teams/Slack chat, and remote assistance tools• Downtime communication and documentation for all IT incidents• Phone, email, and chat support for all IT related issues• Created and disabled Active Directory domain accounts for new hires and terminations• Provided access to applications and tools through Active Directory groups and locations• Install hardware devices and required software to use them• Verify networks settings via DNS, IP addresses, gateways, and VPN connectivity• Monitor systems for environmental and operations support• Add computers to the domain and move profiles to correct location group• Worked on project to migrate entire company to a new domain• Worked independently with no supervision• Manage terminal server sessions• Connect to network drives on different domains• Ensure computer security with SentinelOne and security team• Managed batch and system monitoring

Holladay, Utah, United States

• Manage internal and external Helpdesk support team• Manage 50+ computers and 10+ printers in multiple offices• Manage technician's schedules and on-call rotation• Configure and install hardware and software on new machines for clients• Understand and train techs on how to: o Create Active Directory domain accountso Install hardware deviceso Verify DNS settingso Add computers to the domain and move profileso Change domains on multiple deviceso Configure virtual machineso Manage terminal server sessionso Connect to network drives on different domainso Set correct security permissions on domain• Migrated a Team Foundation Server to the domain• Resolved phone system and carrier provider issues• Sent company-wide team status reports every 2 hours • Delegate and oversee team member tasks• Verify and manage parts ordering for clients to ensure timely and accurate orders

Draper, Utah, United States

• Scheduled corrective maintenance on EMC equipment• Scheduled engineer appointments• Arranged part deliveries to complete corrective maintenance• Sent team status reports every 2 hours• Handled customer escalations and emergencies• Verified and provided updated customer contact information• Resolved coworkers' issues with company computers