Evan Hunter Email & Phone Number

West Valley City, Utah, United States

• Diagnosed hardware and software issues via phone calls, email, Teams/Slack chat, and remote assistance tools
• Downtime communication and documentation for all IT incidents
• Phone, email, and chat support for all IT related issues
• Created and disabled Active Directory domain accounts for new hires and terminations
• Provided access to applications and tools through Active Directory groups and locations
• Install hardware devices and required software to use them

Holladay, Utah, United States

• Manage internal and external Helpdesk support team
• Manage 50+ computers and 10+ printers in multiple offices
• Manage technician's schedules and on-call rotation
• Configure and install hardware and software on new machines for clients
• Understand and train techs on how to: o Create Active Directory domain accountso Install hardware deviceso Verify DNS settingso Add computers to the domain and move profileso Change domains on multiple deviceso.
• Migrated a Team Foundation Server to the domain

Draper, Utah, United States

• Scheduled corrective maintenance on EMC equipment
• Scheduled engineer appointments
• Arranged part deliveries to complete corrective maintenance
• Sent team status reports every 2 hours
• Handled customer escalations and emergencies
• Verified and provided updated customer contact information