Evan J. Email & Phone Number

Indianapolis, In, Us

• Lead dealer engagement, enablement, and management for over 5,000 Civilian TASER dealers, ranging from small independent stores to large regional retailers. • Advocate and educate dealers on the full TASER product portfolio, ensuring alignment with customer needs and dealer business models.• Partner with marketing and distribution teams to develop dealer-focused programs that enhance sales performance and product adoption.• Represent TASER Self-Defense at key industry events and conferences, such as SHOT Show and NRA. Educating the market on the safe use of TASER devices and driving brand advocacy.• Provide dealer-focused training and product education through various media, including in-store displays, digital content, and sales enablement tools.

Indianapolis, Indiana, United States

• Built strategic partnerships to enhance customer success, notably spearheading a cost-savings plan for a high-profile customer of approximately $250,000-$350,000 a year, with the possibility of nationwide adoption through business analysis, analytic problem solving, and sales management.• Develop and manage client relations with an approximate renewal value of $1.5-$2M annually; provide effective communication, resource allocation, facilitate training, technical support, and creation of success plans/goals for the client and subsequent 100+ tenets within the client’s portfolio.• Manage 1,700+ contracted hours monthly, including the supervision of 11 employees, customer experience, recruitment, and leading process improvements- with a goal of exceeding customer expectations and retention.• Provide knowledge of the features and opportunities available that further the expansion of Allied Universal’s services, while translating customer’s needs into specific actions and solutions, increasing customer retention. • Achieved 100% compliance with training (from 80%), company standard is 90%+ compliance.

Charlotte, North Carolina, United States

• Awarded Officer of the Month twice among department of 2000+ officers for successfully closing case in partnership with the FBI involving crimes in 15 states and for leadership in a robbery investigation.• Selected as the 1% of my department to attend an enhanced educational school, only offered approximately once every 1-2 years.• Awarded the highest annual performance review every year throughout my employment.• Self-motivated and exceeded metric expectations as I produced the highest number of proactive statistics for 2 ½ out of 3 years on patrol.• Conducted training on a software as a service (SaaS) product soft launched within my division for 50+ officers.• Lead teams of 20+ officers during emergencies to allocate resources to meet needs in real-time. • Coordinated communication and operations across departments and agencies (FBI, ATF, DEA) to align on a unified goal to successfully resolve criminal cases with $1M+ in costs to the community. • Built relationships and worked closely with legal experts, lawyers, and community leaders to stay ahead of legal trends affecting coverage area to ensure thorough and speedy investigations, increasing customer satisfaction.• Developed and organized a plan of action, focused on data analysis and collaboration with the community, which decreased calls for service and violent crime within the targeted area by approximately 75%.• Monitored crime metrics to report weekly to Sr. Leadership, with plans of action to reduce crime. • Trained colleagues on legal precedents, court proceeding procedures, data analysis and case management processes to help improve skills across the department – led informal trainings weekly.