Evan J. Email & Phone Number

Indianapolis, IN, US

• Lead dealer engagement, enablement, and management for over 5,000 Civilian TASER dealers, ranging from small independent stores to large regional retailers.
• Advocate and educate dealers on the full TASER product portfolio, ensuring alignment with customer needs and dealer business models.
• Partner with marketing and distribution teams to develop dealer-focused programs that enhance sales performance and product adoption.
• Represent TASER Self-Defense at key industry events and conferences, such as SHOT Show and NRA. Educating the market on the safe use of TASER devices and driving brand advocacy.
• Provide dealer-focused training and product education through various media, including in-store displays, digital content, and sales enablement tools.

Indianapolis, Indiana, United States

• Built strategic partnerships to enhance customer success, notably spearheading a cost-savings plan for a high-profile customer of approximately $250,000-$350,000 a year, with the possibility of nationwide adoption.
• Develop and manage client relations with an approximate renewal value of $1.5-$2M annually; provide effective communication, resource allocation, facilitate training, technical support, and creation of success.
• Manage 1,700+ contracted hours monthly, including the supervision of 11 employees, customer experience, recruitment, and leading process improvements- with a goal of exceeding customer expectations and retention.
• Provide knowledge of the features and opportunities available that further the expansion of Allied Universal’s services, while translating customer’s needs into specific actions and solutions, increasing customer.
• Achieved 100% compliance with training (from 80%), company standard is 90%+ compliance.

Charlotte, North Carolina, United States

• Awarded Officer of the Month twice among department of 2000+ officers for successfully closing case in partnership with the FBI involving crimes in 15 states and for leadership in a robbery investigation.
• Selected as the 1% of my department to attend an enhanced educational school, only offered approximately once every 1-2 years.
• Awarded the highest annual performance review every year throughout my employment.
• Self-motivated and exceeded metric expectations as I produced the highest number of proactive statistics for 2 ½ out of 3 years on patrol.
• Conducted training on a software as a service (SaaS) product soft launched within my division for 50+ officers.
• Lead teams of 20+ officers during emergencies to allocate resources to meet needs in real-time.