Evan Kramer Email & Phone Number

San Francisco, Ca, Us

Boston, Ma, Us

· Efficiently manage inbound calls and client inquiries to enhance guest experiences with VoIP services. Provide prompt solutions and clear communication to improve client satisfaction· Resolve customer complaints and coordinate meetings to address and improve processes, ensuring seamless operations and enhancing client relationships

Camarillo, Ca, Us

Interfaced with third party domestic and foreign teams as liaison for testing equipment and troubleshooting new product inquisitions· Led testing and troubleshooting efforts to improve product performance metrics for electrical protection devices, meeting and exceeding goals within the specified product development timeline; instrumental in enhancing reliability and safety standards. Identified areas of improvement for testing processes and validated product electrical characteristics by utilizing Six Sigma methodology· Improved skills and knowledge of internal teams and third-party vendors by developing and improving product testing documentation and compliance

Louisville, Ky, Us

· Optimized restaurant revenue streams by seamlessly managing multiple tables and orders, employing strategic upselling tactics resulting in a 20% increase in average check size, and ensuring prompt food delivery to enhance client satisfaction· Boosted client retention and loyalty by fostering strong rapport through engaging conversations and effective introductions, encouraging repeat visits and enhancing the dining experience· Enhanced restaurant operations efficiency by expediting order fulfillment and table turnover, fostering teamwork through strong coworker relationships and organized service environment

Arlington, Va, Us

· Contributed to achieving customer requirements through failure analysis, documenting and presenting optimized resultsto management· Improved product performance of the Stormbreaker missile by identifying solutions to product issues and providingrecommendations for corrective action

Camarillo, Ca, Us

· Achieved product performance for electrical protection devices by testing and troubleshooting within specified productdevelopment timeline· Identified areas of improvement and validated electrical characteristics by utilizing Six Sigma methodology

· Increased 3000 pin High Voltage AC Generators acceptance rate by completing failure analysis testing and documentingproduct failures for the quality assurance team· Improved testing documentation by identifying areas of improvement